If I am breaking a rule by posting this to two fourms. I appologize in advance. I didn't see anything in the search I did to check.
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I also do not use the Gaming version. I use the Webroot Complete (everything)! This was originally purchashed for business computers.
Support ticket send, though, I fear I will not hear anything until Monday... Community advice, anyone? Can tip btc/paypal xD
No, seriously I would have no problem tipping BTC/Paypal.
Here I will post all screenshots posted through out this entire topic. ( swear imgurl is not malware! =p
Task Manger: Columns sorted by UP CPU
Task Manger: Memory Set (working private)
I figured before I formatted I'd ask the experts, as formatting right now will hinder me. In a nutshell, my system is running noticeably slower. When gaming my FPS is by the day getting worse, almost unplayable at this point. Browsing the Internet or basic windows browsing I can feel the slowness consume me. Need to rid myself ASAP
What I've done to troubleshoot:
1) Scan for malware/virus' in safe mode. Use malware bytes, too, just incase. 100% clean according to both programs.
2) Run System Analyzer. It has reported, sometimes, that I have memory/handle leaks for DOTA 2 (video game) and or my browsers. I also notice, after a few days, it will tell me Window I.E. temporary folder is large. I never use Window I.E. just chrome/firefox.
3) Run System optimizer! I have checked almost every box I feel comfortable checking. I don't mess with the registry, though.
4) MSIAFTERBURNER - Use this to check my core temperatures.. everything appears ok, 160F is max that I've seen when gaming. Note, my card isn't overclocked
5) Use Memtest, over 3 hours! All tests passed.
6) CheskDiskInfo. Everything is blue harddrive is normal temp, I believe.
7) Re-run Window's Experience Index. Processor = 7.1, RAM = 7.5, Graphics = 7.4, Gaming Graphics = 7.4, Primary Hard Disc = 5.9
8) Stare at resource monitor for more hours than I can admit try to establish if I am using more memory than I should, and researching process'.. I have no clue what I am looking for here. I can give screen shots, if requested. about 1.2-2gibs of RAM is taken up upon starting up.. I have about 50 processes that start up with my computer and no applications.
10) Vaccum out the inside of my P.C.
11) Check disc for errors
12) I am sure I am blanking on a few basic things.. Will edit later.
Processor: Inel Core 3 i3 -2120 CPU @ 3.30ghz
RAM: 8gig DDR3
Graphics Card: Geforce GTX 550 TI
Windows 64 bit
Disk(Hard?) drive: ST500DM002-1BD142 ATA device
If you need more info like bios version or anything just let me know, and I can google to find the info.
I was thinking, maybe it's possible I've played with advanced settings on webroot, and this could be the cause?
I don't know anymore! :robotembarrassed:I am at the point, I feel I don't know what else to do.. and need to format so I can 100% rule out at software, as the issue.
If any tips/tricks or anything I may have overlooked, would greatly appreciate to hear!
Thanks, so much for any help/feedback! You might save my life from stress related head explosion!:mansad:
Edited: Words and formatting.
Welcome to the Community!
We have two options here and one in put a clean reinstall of Webroot to eliminate that webroot is the problem and 2nd is to issue a Support Ticket. which is free of charge with a Subscription.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Let us know what you decide to do Ok?
Welcome to the Community Forums.
At the risk of sounding stupid, have you check under the Task Manager to see what if anything in terms of processes or apps may be taking up an unusually high amount of either RAM and/or CPU? If not then please do so and post back here with details of the top 3 in each case together with the relavant CPU or RAM value.
I love this question. I can look at private memory, handles, etc but no clue what's normal.
They say a picture is worth 1000 words?
(taken yesterday or day before at most)
Incase it's not, today's top 3
Sorted by Memory (Private Working Set)
b) Handles: 583
c) I/O Write Bytes 9.306,287
a) Private Working Set Memory= 25,704k
b) Handles: 714
c) I/O Write Bytes 9.44
a) Private Working Set Memory= 24,540k
b) Handles: 295
c) I/O Write Bytes 398,354
Chrome took the top by the time I could finish writing this
Private Working Set Memory= 171,605k (just keeps going up) 180,000k within 10 seconds, normal?
b) Handles: 295
c) I/O Write Bytes 43, 320,976
edit: If look for different column's please specify which
I can try this.. I doubt webroot is the cause... I just was hoping to get some attention...
I will try this though, eliminate it as a problem before I format.. Thanks for tip
edit: Although, Webroot's Analyzer and protection (full scan, any scan) are 100/100 and no threats found
Please let us know how things turn out won't you?
Before I re-install webroot.. is there anything I should know or be on the look out for here?
Well just follow the instructions that I gave you and you shouldn't have any problems reinstalling and if you do please come on back and we will be here to help you!:D
EDIT: Please follow Davids information ok? Thanks shorTcircuiT!
Do CTRL + ALT + DEL, and select Task Manager
Click the Processes tab
At the bottom, click the button to Show Processes From All Users
At the top, click the CPU Column to set the sort order to have high CPU use at top
What are the top 3 programs listed and what CPU % are they using?
At the top, click the Memory column to set the sort order to have high memory usage at top
What are the top 3 memory users and how much memory are they using?
If this is % of total cpu useage.. System Idle Process 96%???? This doesn't sound good.
Awesome, I will do this.. First, I just await Dave's replys. I think he is on to something, hopefully!
""If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!""
Definitely, have learned 100 things a day through out this nightmare
I really did not see anything in that screenshot that raises alarms of malware being present. There was no large CPU or RAM usage that looked abnormal to me.
I think go ahead and go the Trouble Ticket route to check for any malware or adware that may be there, and hopefully the real experts will find something that I am missing.
Hopefully you will not need to go anything extreme
Let us know what support says, I would be very interested to know what,they find!
Affirmative. Will reply back. Thanks very much for trying.. I do appreciate it!
For anyone else out there, if you'd like screenshots of ANYTHING else, just ask. I can give you memtest, checkdiskinfo, anything windows 7 x 64, MSI Afterburner screenshots, etc
edit: Can you tell me what "kudos" are used for.. Or is it just a friendly thing and exactly what it says, "kudos"
It means just what it saids, friendly agreement, good job ..etc 🙂
Before I re-install webroot.. Now that I have a open support ticket.. Is it still a good option to re-install? I fear I could lose information that the tech support guru's might require
Also, maybe you can move me out of PC gamers.. I doubt I will attrack the experts here xD
EDIT: If not possible to Webroot Complete? I have the complete package Webroot EVERYTHING (*complete)
If you issue a Support Ticket and if you reinstall Webroot then you might not need Support if reinstalling works. But this is entirely up to you. It's just a process of elimination.
Webroot can help you either way. Like David said you could have Malware and reinstalling will not get rid of the Malware but Support can take a better look and tell you whats going on.
The Forum members are here and it doesn't matter where you post to get experts.