2022 BrightCloud® Threat Report: The year of innovation for cybercrime
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At the risk of sounding stupid, have you check under the Task Manager to see what if anything in terms of processes or apps may be taking up an unusually high amount of either RAM and/or CPU? If not then please do so and post back here with details of the top 3 in each case together with the relavant CPU or RAM value.
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We have two options here and one in put a clean reinstall of Webroot to eliminate that webroot is the problem and 2nd is to issue a Support Ticket. which is free of charge with a Subscription.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Make sure you have a copy of your Keycode
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Subscription PC users click HERE)
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once againUnless one of our Forum members have a suggestion here? @
Let us know what you decide to do Ok?
Can you try to get a different set of numbers?
Do CTRL + ALT + DEL, and select Task Manager
Click the Processes tab
At the bottom, click the button to Show Processes From All Users
At the top, click the CPU Column to set the sort order to have high CPU use at top
What are the top 3 programs listed and what CPU % are they using?
At the top, click the Memory column to set the sort order to have high memory usage at top
What are the top 3 memory users and how much memory are they using?
Well just follow the instructions that I gave you and you shouldn't have any problems reinstalling and if you do please come on back and we will be here to help you!:D
EDIT: Please follow Davids information ok? Thanks shorTcircuiT!
Baldrick may well be off for the night.
I really did not see anything in that screenshot that raises alarms of malware being present. There was no large CPU or RAM usage that looked abnormal to me.
I think go ahead and go the Trouble Ticket route to check for any malware or adware that may be there, and hopefully the real experts will find something that I am missing.
Hopefully you will not need to go anything extreme
Let us know what support says, I would be very interested to know what,they find!
Before I re-install webroot.. Now that I have a open support ticket.. Is it still a good option to re-install? I fear I could lose information that the tech support guru's might require
Also, maybe you can move me out of PC gamers.. I doubt I will attrack the experts here xD
If not possible, Home, or Business. I have the complete package Webroot EVERYTHING (my own name)
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