My webroot won't scan, says can't reach the internet. How can I correct this problem?

  • 1 December 2015
  • 2 replies

Hello and smile

2 replies

Userlevel 7
Badge +62
Hello Decemb57,


Welcome to the Webroot Community,


Sorry to hear you are having issues with Webroot. Would you do a uninstall?clean install of Webroot which should only take 5 minutes to do.


Please follow the steps closely!


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?


Badge +8

@ wrote:

Hello and smile

Morning @


Welcome to The Community. Have you tried the obvious-trying to connect to another secure site. If that doesn't work, I would shut down, disconnect your internet cable and shut off modem?. Wait 5 minutes then try again. Usually, a simple shut down settles whatever got hung up and is throwing you error messages.


Please write back with results,


Many thanks,