Realtime shield causing game program to run sluggishly

  • 24 October 2014
  • 1 reply
  • 33 views

After installing Webroot, a football game program began to run sluggishly. After some trial and error, I discovered that when I turned the Realtime shield off, the game program ran perfectly. So, I instructed Secure Anywhere to 'allow' the program to run, but this did not fix the problem.
 
Does anyone have advice on how to fix this problem?

1 reply

Userlevel 7
Hello djferg6, welcome to the Webroot Community!
 
This does not sound like something we can fix here on the Community.  It would seem to be a software compatibility issue, or perhaps some files that need whitelisted.  Either way, it would seem to be that the best route to take would be to have Webroot Support take a look at it by submitting a Trouble Ticket.

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