Hi.I have been playing Webzens "MU" for many years. After installing webroot, the first thing it did, was to declare the main game file "main.exe" infected. I rescued the file, but at every update of the game files, I have to rescue the file. could you tell me what the threat is, and what it does?
I have been using Zonealarm extreme security for many years and it newer complained about the file.
I do have screenshots, but I can see no way to attach them,
Regards
Finn Harder
Userlevel 7
Hello Finn, welcome to the Webroot Community!
It sounds like the executable file simply needs to be 'whitelisted'. Please submit a Trouble Ticket to have Webroot Support take a look and whitelist the file in the Cloud: that should take care of the problem for you.
Now, in the time before Support gets the Trouble Ticket, you can also try to over-ride it 'locally' on your own computer. If you are positive that the file is NOT harmful in any way you can do the following, but I urge you to read THIS THREAD first! This recent post had a very similar issue, and it turned out that Webroot Support did indeed find some very questionable adware with the program in question, though NOT the main executable. I THINK your case is different, but do consider carefully before doing the following:
It sounds like the executable file simply needs to be 'whitelisted'. Please submit a Trouble Ticket to have Webroot Support take a look and whitelist the file in the Cloud: that should take care of the problem for you.
Now, in the time before Support gets the Trouble Ticket, you can also try to over-ride it 'locally' on your own computer. If you are positive that the file is NOT harmful in any way you can do the following, but I urge you to read THIS THREAD first! This recent post had a very similar issue, and it turned out that Webroot Support did indeed find some very questionable adware with the program in question, though NOT the main executable. I THINK your case is different, but do consider carefully before doing the following:
- Open WSA
- Click the 'gear tool' next to PC Security
- Click the Quarantine tab. Make sure none of the required files have been blocked for some reason.
- Click the Block/Allow files tab. Make sure none of the required files are listed here as blocked. It may be a good idea to add the exectuable files here as Allowed.
- Go back to the Main WSA panel
- Click the 'gear tool' next to Identity Protection
- Click the Application Protection tab
- Check to make sure that the required files are not listed here as blocked.
- Go back to the Main WSA panel
- Click the 'gear tool' next to Utilities
- Click the System Control tab
- In the middle area, in Control Active Processes, click the Start button
- Check to make sure that the required files are not set for block in this area.
Userlevel 7
Hello @ , welcome to the community!
Browse around, the community is loaded with valuable information. Check out our knowledge base https://community.webroot.com/t5/tkb/communitypage
Hope to see you here often and please do come back and let us know how@ 's advise worked out foir you.
This is a great community! The members here are friendly and knowledgeable.
Browse around, the community is loaded with valuable information. Check out our knowledge base https://community.webroot.com/t5/tkb/communitypage
Hope to see you here often and please do come back and let us know how
This is a great community! The members here are friendly and knowledgeable.
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