Hi.I have been playing Webzens "MU" for many years. After installing webroot, the first thing it did, was to declare the main game file "main.exe" infected. I rescued the file, but at every update of the game files, I have to rescue the file. could you tell me what the threat is, and what it does?
I have been using Zonealarm extreme security for many years and it newer complained about the file.
I do have screenshots, but I can see no way to attach them,
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It sounds like the executable file simply needs to be 'whitelisted'. Please submit a Trouble Ticket to have Webroot Support take a look and whitelist the file in the Cloud: that should take care of the problem for you.
Now, in the time before Support gets the Trouble Ticket, you can also try to over-ride it 'locally' on your own computer. If you are positive that the file is NOT harmful in any way you can do the following, but I urge you to read THIS THREAD first! This recent post had a very similar issue, and it turned out that Webroot Support did indeed find some very questionable adware with the program in question, though NOT the main executable. I THINK your case is different, but do consider carefully before doing the following:
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