Why is the Webroot scan aborted

  • 14 September 2014
  • 1 reply
  • 59 views

Sometimes Webroot scans are aborted, WHY?

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@ wrote:
Sometimes Webroot scans are aborted, WHY?
Hello gudway,
 
Welcome to the Community Forum,
 
This shouldn't be happening with Webroot AV. If you are using a Windows OS ..
 
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
Thanks,
 

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