2. I purchased the 5 -user license for my family members. I talked my son into reluctantly installing WSA. But, it apparently caused a problem for him and now he's mad at me. The problem it apparently caused is related to WinAmp. A quote from his was "I'm not impressed with it deleting all my playlists and preferences in Winamp." Does anyone have any experience with this and/or why it happened or what to do about it?
Best answer by BaldrickView original
In terms of the license; as they are for two different versions of WSA you cannot add the new to the existing one...your IS license runs separately to your Complete license. :( Given that if you can do without the additional features of Complete then I would hold off until current license expires.
Do be careful though when you do change licenses as the Password Management feature is keyed to licence code and so by changing code you will lose access to the passwords recorded under IS...not sure if you can export them and then reimport them once under Complete (might have to investigate that when I have time...unless one of the gurus can chime in on the subject, ;)) but if not then you will need to contact Support and get them to move them between licenses...something I believe that they can do.
Cannot comment on the WInAmp issue as I do not use the app. HOwever, if no one is forthcoming in terms of experiences in relation to its interaction with WSA I would Open a Support Ticket so that Support can get a look at what has transpired. Including a saved Threat Log (under Utilities in main GUI, click on Reports button, and from the new panel click on Save Threat Log, which should produce a log of all threats removed, would be useful, as would a Scan Log (submitted from the same location).
Post back and let us know what they find/come back with.
In answer to your last question, yes it was system optimization. And, apparently the log for system optimization does not tell you what it does or what it deleted. (To which my son said "it ticks me off greatly that it doesn't tell you what it's doing".)
Since, I don't have Complete, I've never used that tool. Any more thoughts on how to correct or fix this?
Yes, it happened after using system optimization.
The log for this is:
Mon 2013-12-09 03:08:50 - Beginning cleanupMon 2013-12-09 03:08:50 - Cleanup finished
I findi t entirely unacceptable that a process that deletes files from your computer would neither ask for confirmation before doing so nor list what, exactly, it has deleted. I have no idea what else it has removed.
The only way I know it actually deleted files at all is this problem, as well as it telling me "404MB of files removed."
Well, nice. But I have no idea whether those were files I needed or not.
Try this: open the WSA user interface. Click Advanced Settings at the upper right corner. Then click System Optimizer on the left side, and then scroll down through the list of items listed. If you see WinAmp listed, remove the check mark next to it and save the settings.
Going over the list will also tell you what files, or at least file types, are set for removal.
Open the WSA User Interface. Click the gear tool next to Utilities. Click the System Optimizer tab. At the lower right corner, click View Log. That will show you all the files removed.
The log you just mentioned is the log I posted in my first post. I followed those precise steps.
That might be something that would be of interest to Support, as well as taking a closer look at the WinAmp playlists to keep those files from being removed. It might be worth the time to submit a Trouble Ticket to have them look into it.
Can confirm that one should get a detailed log every time one runs the optimizer...have never seen a 1st run not record a log. But it is worth noting that it resets itself at the start of the run so unless you save the log BEFORE you run it a 2nd, 3rd, etc. time you lose the details of the previous run. I ran it several times in quick succession but could never manage to get just a 'Start' and a 'Complete' message alone.
Strange...as I have just tried it and cannot reproduce this even after a fresh install. I will try it again...but having said that I am running 4.42. Is that the same as you?
So, a brand new WSA Complete user decides to use the product for the first time and decides to check out the System Optimization tool. In the process, he recieves no confirmation of what files are going to be deleted and cannot pre-select them before they are deleted. (One could argue that he should have checked preferences first, but my understanding is that there are no clear instructions for doing so.)
So, based upon recommendations from folks here, he contacts support and gets the following message:
So, his response back to support is the following:
I have to agree with my son here. I think this is an issue that WSA needs to address some how; at least prevent it from happening in the future, since nothing can be done in my son's case. It's apparent to me anyhow that more guidance needs to be provided for the System Optimization product/process.
I still believe in this software and this company. I still believe it's an excellent product. And, I believe that support is probably much more responsive than other similar companies. But, I have to say that I believe their response was pretty lame.
Just my 2 cents....
I do understand and have sympathy with the views expressed (and I hope that your son had a recent image from which he would be able to recover the 'missing' items?). :(
IMHO the System Optimizer is somewhat basic when compared to other, dedicated optimizers whether paid for or indeed free.
I think that you have a point and that this would be a good subject for a comprehensive feature request (via the Ideas Exchange) which could be reviewed by the Community, suggestions for additions, etc. made and, more importantly, the request could be voted upon and if sufficient votes are garnered then it will most definitively come to the attention of the developers. :D
I have some ideas of my own that I would happuly chime in with (if not already suggested) so either you or I can start the ball rolling and hopefully, and in a constructive manner, get things changed. What do you say?
Excellent...given you have a fertile ground for ideas (I suspect that you & your son have far more than me) why don't you start the ball rolling once back with Internet access. ;)
If you PM me to advise that you have started the feature request I will get into the Ideas Exchange, review and add any features/suggestions that you guys have not covered off. How does that sound...like a plan? :D
Hope that you trip is successful. Look forward to eachanging ideas next week.
Hope that you are back in town (this close to Christmas)? Just wondering whether you will have time to start the Feature request in the Ideas Exchange, that we were discussing last week?
Anyways...hope that the trip was successful.
It's still on my "to-do" list and I hope to get to it this weekend....
Thanks for the reminder.