Best answer by TripleHelixView original
I am trying to set up my account and keep getting an error when it asks for the 2 letter of my security code. I contacted tech support and they gave me an answer of going back on line and try to set up the account again. Same result every time I try.
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Welcome to the Webroot Community,
Are you following these instructions below? What is the exact error message you are getting?
Creating an account
The first user created for an account is the administrator for that account. The account administrator can create additional users and specify their access levels for each Webroot SecureAnywhere product that is licensed and associated with this account.
The administrator has access to the SecureAnywhere consoles, license keycodes, users, and account settings for the account.
To create an account:
EDITED: or call
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)
I am trying to create an account but can’t. We had an old account that expired that is still in the system. We opened a new account through Best Buy. So I activated the new account but it wont let me create a log in. It tells me the information is wrong that I put in. So how do I delete the old information.
@St James Baptist Church
This is a 4+ year old thread so with account issues it’s always best to contact Webroot support directly: https://www.webroot.com/us/en/support/home-contact
Submit a ticket