Question

Account Verification: missing answers to three questions...

  • 14 May 2020
  • 1 reply
  • 139 views

Hi,

 

i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions  i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas?

In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981

Kind regards,

Jevos


1 reply

Userlevel 6
Badge +17

If you can’t remember your security questions then the only option is to go through support. They’ll need you to call for this particular issue due to the need to verify a bunch of info and confirm your identity.

 

They can be reached here: 1-866-612-4227

 

-Keenan

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