Adobe.com blocked by webroot. Download of flash player update is blocked by webroot.

  • 3 October 2016
  • 14 replies
  • 1433 views

INTRUSIVE
I am angry.
You are blocking the website and the installation..
 
BACK OFF!!
I need this program. There are things I am required to do that won't work without it.  I am angry right now.. I guess I need a different AV.. ONE that will NOT block this installation!!
 
I have followed YOUR links.. IT will NOT allow me to do what I need to do.
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-does-not-allow-me-to-download-adobe-flashplayer/td-p/194673

14 replies

Userlevel 7
Badge +56
Please see here and try again and please reply back: Adobe Reader https://community.webroot.com/t5/Security-Industry-News/Adobe-Reader-Version-2015-017-20050/td-p/267827
 
Adobe Flash: https://get.adobe.com/flashplayer/ be sure to uncheck any Unwanted add-ons!
 
And the Adobe sites are fine so make sure your trying to download from them only!
 
Thanks,
 
Daniel ;)
 
?
 
 
Are you sure the links/sites you're using are valid? I have never had Webroot block a legitamate download of anything.
 
http://get.adobe.com/flashplayer/otherversions/
adobe.com is a valid website.
The update I scanned with virus total and was found clean and trusted.
 
This site is not displaying correctly.
The update did not go through because YOU insist in blocking Adobe.com
 
I made a screen of the page and do not see a way to attach that to this post.
 
What is your problem with adobe.com
god my hands are shaking I am so angry!!
Userlevel 7
Badge +56
@ wrote:
adobe.com is a valid website.
The update I scanned with virus total and was found clean and trusted.
 
This site is not displaying correctly.
The update did not go through because YOU insist in blocking Adobe.com
 
I made a screen of the page and do not see a way to attach that to this post.
 
What is your problem with adobe.com
god my hands are shaking I am so angry!!
If you see a block just bypass and allow! I'm saying it's not blocked for us. Contact Support and ask them why it's being blocked for you! Submit a Support Ticket
 
?
 
?
Userlevel 7
Badge +56
This could be the issue as some do see but look to see what I had to say!
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Website-is-blocked/m-p/269682#M27768
 
Thanks,
 
Daniel 😉
My browser gets no such screen. It simply will not display that page at all.
 
There is no download button and no choices for unticking on that link of yours.
As I can't upload images to show you what I am seeing either.
Userlevel 7
Badge +56
Okay lets try a clean reinstall of WSA and please stay calm as we are just Volunteers.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel
Userlevel 7
Badge +35
?,
 
I noticed that you referenced a thread from March 2015 in your original post that contains dead links, if you are using those links you will just get an error page since they are no longer valid, but they are not being blocked.
 
You can get Adobe Flash Player from the folloing link: https://get.adobe.com/flashplayer/ 
 
Thanks,
 
-Dan
51m ago
My browser gets no such screen. It simply will not display that page at all.
 
There is no download button and no choices for unticking on that link of yours.
================================
 
A download button briefly appears and then dissappears..
So as i said.. No I cannot.
The install needs to connect back to adobe fo finish.
You have blocked adobe. the install fails.
 
I only get 'Server not found" and not the screen pictured above.
 
Userlevel 7
Badge +56
Can you post the link your trying to use! Do not use these links as they are not working anymore: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-does-not-allow-me-to-download-adobe-flashplayer/td-p/194673
 
?
 
Only use this Link: https://get.adobe.com/flashplayer/ and try other Browsers!
 
If you continue to have issues then please Submit a Support Ticket!
 
Daniel
I am repeating myself here:
 
I am using the link YOU provided
https://get.adobe.com/flashplayer/
 
I cannot connect to adobe.com
The installer needs this to finish. Without the connection the install will just keep failing.
I was after several tries, able to download the item on https://get.adobe.com/flashplayer/
I have uninstalled adobe.
 
I still can not get onto adobe.com
The application that I need this for no longer forces adobe.
I can view pdf in my firefox.
 
I restarted my modem -unplug wait five minutes replug.
 
What  cookies do I need to allow for this site. I allowed community.webroot.com and webroot.com and it still does not let me log in until I turn all cookies on.. I don't turn on my cookies randomly. They are off at all times besides the exceptions I make on a per need basis.
I see no way to edit. I pinged and the ping failed.
Userlevel 7
Badge +56
If you continue to have issues then please Submit a Support Ticket! There is nothing more we can do for you on the Webroot Community.
 
Daniel

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