I get a message after power-up: "Do you want to allow the following program to make changes on your computer?
The program is WRSA.exe. I never got this message before from webroot.
I'm not sure what to do...
after power-up: "Do you want to allow the following program to make changes on your compute"
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Welcome to the Webroot Community,
I get this message as well and I allow Webroot to make changes to my computer upon start-up. I can't explain why Webroot does this unless it's an update of Webroot causing this to happen.
If you feel this is an issue then you can always Submit a Support Ticket free of charge with a active Webroot subscription. They will glady answer this question..just to make sure.
Hope this helps?
Yes I never gave it a thought when Webroot pops up on the reboot asking to make changes to the computer. A good question that ? has asked. We will see what the others on the Forum have to say. I thought it ws rather odd because it never did that before. I have even done a clean install and it still saids that on reboot.:@
We have just heard from Webroot ..
That this is a known issue and there isn't anything that we can do..We should have this resolved soon, for now, the service will work and give you protection as long as you select Yes on the UAC prompt..
Hope this helps?
This should be fixed ASAP!
I shut the popup down and immediately ran a Webroot scan for malware; no results.
The "Software Manager" popup did not have a Webroot icon or any other indication of where it had come from. There is no "Software Manager" listed anywhere in my Programs, nor have I ever installed a program by that name.
Seems like too much of a coincidence that the popup appears shortly after I allowed the new "Do you want to allow..." function from Webroot.
Anyone know what the connection is between these two new 'features'? And more importantly, how do I shut down this "Software Manager"? Is it a new part of Webroot (it is not "Password Manager" which is there but I do not use)? Is it interacting with Webroot in any way?
This Software Manager is not part of Webroot and you wouldn't get a popup special for 82$ I've have not heard of this sort of popup.
It could be what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
Thanks for letting us know. I did research the Software Manager but was unsure if this was Dell's program from Acresso.
Not sure if the change in Webroot would of caused this to popup...I wouldn't think so though....but it is strange that this all of a sudden pops up??
Could the answer perhaps be that if Webroot is now requiring the user to agree to allow WSA to run on boot up, then there must be a short period between boot up and clicking on the UAC to allow it, when WSA is not operating, or at least, not operating fully.
During this period, maybe Software Manager is allowed to run where previously, when WSA ran immediately at boot up, it was blocked. Just a thought.
That sounds logical to me.;)
Thanks for your assistance!
also, I've disabled the software manager from starting up (using msconfig) but, the dialog box keeps popping on power up.
Apparantly it can't be got rid of permanently, as it's not in the Add/Remove Programs list, but disabling it is fine with me.