I start my "Complete" program and hit backup & sync. It SAYS it's "Loading," but nothing happens. I hit "open file manager" and it asks me to sign in, which I do... But nothing ever happens. It keeps asking me to sign in over and over... not rejecting the sign in...Just not reacting after I sign in. I checked the PC Security computers protected and it says 6 computers protected... even though I only have one. Sometimes I get an error message telling me to shut down the computer and start over... Which I do...Only to experience the same frustrations! I simply want to backup my computer! Thanks, Dave
Best answer by JimM
Dave, I'm sorry that didn't work for you. We can likely take care of the problem via manual removal of the backup component. I just set up a support ticket for you, and I'll be happy to help you through that procedure. Please follow up through the support system to set up a time, and I'll be sure to follow up.