How come webroot missed the
CTB Locker and Critroni Ransomware
corruption that changed all the MSWoord files as well as others to .biqqxij files...impossible to get rid of?
Userlevel 7
Hello there, welcome to the Community,
Please do NOT make any changes to your computer. Contact Support as soon as you can for assistance with this, Webroot Support is often able to help recover files affected by malware of this type.
While WSA, and all other AV Vendors, have excellent detection rates, there are 100,000's of new malware files released DAILY. Sometimes one can slip through, but Webroot Support will help you with this. This is a free service that is included with your WSA license.
Please do NOT make any changes to your computer. Contact Support as soon as you can for assistance with this, Webroot Support is often able to help recover files affected by malware of this type.
While WSA, and all other AV Vendors, have excellent detection rates, there are 100,000's of new malware files released DAILY. Sometimes one can slip through, but Webroot Support will help you with this. This is a free service that is included with your WSA license.
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