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Browser extension problems


Userlevel 2
I'm on Mac and when offered to install a browser extension it installs on Safari but not on Chrome.
 
Than every few days it offers me again to install it.... if I'm fast to click "Don't install", then it's "ok" (except for the fact that this is really bothering me and that it doesn't work on Chrome - at least stop asking me if it just cannot be installed - or I don't want it installed). The worse thing is if I don't cancel that dialog imediatelly then my Chrome browser with 100 open tabs just crashes (http://cl.ly/image/021c2q0X2n3k) - unacceptable!
 
There is no option in the settings to disable checking if browser extension is installed.
 
I wrote to support 8 days ago and no answer...
 
Also I cannot find the instructions to uninstall Webroot from my Mac for the time being (or forever if not fixed).
 
What can I do?
david
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Best answer by davidhq 26 March 2014, 00:35

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Userlevel 7
Badge +56
@ wrote:
Hi Daniel
 
Could this be a case of Chrome not being installed in Program Files but rather in Appdata (as per the other thread in relation to Chrome)?
 
Also, wonder if there is any mileage in liontamer extracting the .CRX that he has on his Mac and dragging that into a Chrome browser panel on his PC?  As they both need to work with Chrome I would assume (perhaps riskily) that the extensions would be the same.
 
Thoughts?
 
Regards
 
 
Baldrick
It could be I just installed Chrome last month to help users but I knew that some have it installed in Appdata and it should be in Program Files or for 64bit Program Files (x86) and yes it's a Chrome issue also I had to drag the password manager file in there as well! Now I know why I never liked Chrome I'm a Firefox man!
 
Cheers,
 
Daniel 😉
Userlevel 7
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Hello davidhq and Welcome to the Webroot Community Forums!


 
What I do and it works on Windows go to the Folder I'm not sure what it's called on Mac but PC's WRData Folder and go to the PKG Folder and open that up and open the Chrome Folder and the extension is in there and all I do is drag the extension into the open Chrome Browser and it installs but again not sure on a Mac? And again if you use the password manager in the PKG Folder look for.....
 


 
HTH,
 
Daniel
Userlevel 7
Excellent!  Glad to hear that things are fixed up for you, and thank you for letting us know!  :)
Userlevel 7
Badge +56
Great to hear also there is a Webroot Video on to how to install on Mac's as well!
 

 
Cheers,
 
Daniel
Userlevel 7
I had a problem with the extension on Windows Chrome refusing to re-install after manually removing it.  I was using the Beta version of Webroot, and wanted to revert to the normal version, so I manually removed everything.  Chrome has a built in protection that will keep it from installing an extension once the user has removed it.
 
SO.... I reinstalled Chrome.  Fixed it nice and quick.  It is, admittedly, a little time consuming to uninstall and reinstall, but it did fix the extension problems for me 🙂
Userlevel 2
Hi,
 
I couldn't locate that file on Mac - I think it doesn't exist.
 
I now report to you that Chrome extension was successfully installed...
First I updated Mountain Lion to Maverics (it was time to do that 🙂, then I removed Webroot and reinstalled it...
So not sure if OS update or product reinstall fixed the issue.. I haven't reinstalled Chrome.
 
So now it works... thank you for suggestions.
 
(also support replied and told me how to actually reinstall Webroot... I didn't realize it was that simple)
 
until soon!
david
Userlevel 7
Hi liontamer
 
What you need to do re. your extension for Chrome under Windows is to locate the .crx package, the current one should be called CHROME_1.0.0.32.crx, and you should find it in the following location (assuming you have installed WS normally)
 
C:ProgramDataWRDataPKG
 
If you then open Chrome and via Settings (top righthand corner under the'X') select Tools that should give you the option to select  Extensions, from the context menu, which will open the Extensions Manager in a new tab and just drag & drop the package into the panel it should attempt an install...to which you say 'Yes'...et voila.
 
Hope that helps?
 
 
Baldrick
Userlevel 7
Badge +56
Solly the file number should be C:ProgramDataWRDataPKGChromeCHROME_1.1.0.32.crx just to let you know! Also for me just Dragging the file in the open page of Chrome installs it!
 
Cheers Buddy,
 
Daniel 😉
Userlevel 2
Hi,
 
it's me again.. I noticed that although the extension is installed in Chrome, there are no indicators.
 

So in Safari I have: http://cl.ly/image/3J2X0s1Y3732 

but in Chrome I don't have that: http://cl.ly/image/1l3j0L3U2x1C 
 
support just responded saying something about that I have to install Password Manager, but that doesn't make any sense and also it would require me to upgrade the product... I don't want Password Manager...
 
I wrote this here for two reasons: to maybe get a correct answer from here and so that there will be also information about this kind of problem in this thread for others to see.
 
regards,
david
Userlevel 7
Badge +56
Can you check to see if it is all checked in Chrome?
 
Thanks,
 
Daniel
 


 

Userlevel 7
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@ wrote:
😃 Well Daniel us Mac users have two choices that Im aware of and thats CHROME or SAFARI...I choose Chrome..;)
Is the Extension in your Chrome on the Mac and Safari also?
 
Thanks,
 
Daniel
Userlevel 7
Badge +62
Hello..yes it is Daniel. .
Userlevel 7
The Web Filter does not protect only against virus threats, it also has information on URL's that contain other threats, like phising schemes, etc etc.  
Userlevel 7
Regardless if if you reinstall, or wait to see what Support says, let us know how it comes out!  :)  As a non Mac user, I really like learning more about trying to help troubleshoot issues with it.
Userlevel 2
ok, great! will let you know...
 
I suspect reinstall won't work because I haven't managed to install this at all... so it's a little bit different as in your case...
 
so I wait for their reply .. 
 
regards,
david
Userlevel 2
Thank you again...
 
I'm pleased with this community / support.
 
The developers shold just solve some other minor issues and the product will be even more perfect 🙂
Userlevel 7
Cheers Daniel :D
 
Strange but I have rechecked the .CRX that I have in (as you very rightly corrected me) C:ProgramDataWRDataPKGChrome and it is very definitvely not 1.1.0.32 but 1.0.0.32 as I posted...so I must have a partial issue of it not having updated correctly when the v8.0.4.68 update came out.
 
Will have to check that out. :(
 
Regards
 
 
Baldrick
Userlevel 7
Hi Daniel
 
Could this be a case of Chrome not being installed in Program Files but rather in Appdata (as per the other thread in relation to Chrome)?
 
Also, wonder if there is any mileage in liontamer extracting the .CRX that he has on his Mac and dragging that into a Chrome browser panel on his PC?  As they both need to work with Chrome I would assume (perhaps riskily) that the extensions would be the same.
 
Thoughts?
 
Regards
 
 
Baldrick
Userlevel 3
I'd be willing to try that. Seems like the worst case would be a reinstall of Chrome which is no problem. Chrome is installed in the Program Files (x86) directory on this machine (Surface Pro with Win 8.1) btw.
 
Bob
Userlevel 3
Oh duh...the Mac extension is already in Chrome and is labelled as a Webroot Filtering Extension Mac, so I don't know what would be gained.
 
Thanks!
 
Bob
Userlevel 2
Daniel,
 
Thank you! I didn't have that checked... :( 
Nowhere did it warn me that I have to do that.
 
Now I have it checked but still no indicators... I'll try restarting the browser a bit later.. now I have too many open tabs and a slow internet connection here where I am currently. It would last too long to reopen them.
Userlevel 7
Badge +56
Great yes you would have to restart the Browser but let us know for sure!
 
Cheers,
 
Daniel 😉
Userlevel 7
Badge +62
😉 Great info  Daniel, I checked my Chrome extensions also and I also was missing the checkmark in URLs.
 
Thanks for the posts everone..Sherry
Userlevel 7
Badge +56
@ wrote:
😉 Great info  Daniel, I checked my Chrome extensions also and I also was missing the checkmark in URLs.
 
Thanks for the posts everone..Sherry
Did you get it to work Sherry?
 
Daniel
Userlevel 7
Badge +62
😃 Well Daniel us Mac users have two choices that Im aware of and thats CHROME or SAFARI...I choose Chrome..;)

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