Today, Webroot CPU usage and memory spiked to 75 and 90 percent making my PC unusable. I rebooted and it got worse. I can only have 1 tab open in my browser at a time now or 1 app open. I tried everything to get rid of it and it’s only taking up more CPU and memory. Please help.
Things I’ve tried:
Uninstalling via Control Panel : this launches the uninstaller, but doesn't actually do anything.
Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall: Same behavior as above.
Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall in safe mode: This actually launched the install process asking for a valid key?
Deleting "C:\Program Files (x86)\Webroot\" : says WRSA.exe is in use so it won't delete. Tried this in Safe Mode also.
Killing WRSA.exe with Process Explorer AS ADMIN: access denied error.
Terminating WRSA.exe with Process Hacker
Running a Webroot uninstall script
Best answer by TripleHelix
I did that and it said it uninstalled but the background process is still running...
At this time it’s best to Contact Webroot Support because they have other tools to help you that we don’t have access to.
To call: Mon - Fri 7 AM to 5:30 PM (MDT)