I can't retrieve my pasword as it says I need to confirm my secuirty code. Once entering the code characters requested (which appear in my software as being correct and activated) it says they're wrong. I've emailed support and they've not gotten back to me. Its been 2 days now.
The software should either explain better what code they're asking for as I do not recall setting an additional code, like a master or anything (ala lastpass). Or they need to fix this confirmation procedure which seems to have a bug.
I find this process really annoying and unhelpful. I just want to be able to use the software which I paid for without a headache. apperently that's asking WAAAY to much.
Best answer by MikeR
I have tried a few things on the back-end to push the confirmation through. Please try Resetting Your Security Code once more and respond with your results.
We can also create a new account as a last effort but please try resetting the security code to see if the changes I have made resolve the issue.