I can't retrieve my pasword as it says I need to confirm my secuirty code. Once entering the code characters requested (which appear in my software as being correct and activated) it says they're wrong. I've emailed support and they've not gotten back to me. Its been 2 days now.
The software should either explain better what code they're asking for as I do not recall setting an additional code, like a master or anything (ala lastpass). Or they need to fix this confirmation procedure which seems to have a bug.
I find this process really annoying and unhelpful. I just want to be able to use the software which I paid for without a headache. apperently that's asking WAAAY to much.
Best answer by MikeRView original
You can Reset Your Security Code here.
I followed your link and then click "I forgot my security code" .
I get response:
"Your account has not been activated
In order to use the full capabilities of the software, you need to activate your account.
Activation instructions were sent to you at the email address email removed for your protection. Click on the "Resend Email" button if you would like us to resend you the activation email."
I click the "resend email", which is the only option.
Then I get an email sent to my inbox.
I follow the link in the email that was sent to me using the only option that was provided from the website.
It asks me for the second and third characters of my secuirty code. WTF?!?!?!!? That is what I'm trying to get!!!!
I've been stuck in this loop for the past week. Getting the exact recommendation you just gave me.
WHAT IS GOING ON HERE
I have tried a few things on the back-end to push the confirmation through. Please try Resetting Your Security Code once more and respond with your results.
We can also create a new account as a last effort but please try resetting the security code to see if the changes I have made resolve the issue.
Trying to find out why the ‘safe site indicators’ are gone. CAN NOT talk to you people. Created an account, got Emails that say ‘your account has been successfully activated’, but NO code number. Initially I got in somewhere that said I could now participate in discussions, or something like that but now I’m out of that page and can’t do anything. Tried to contact you and am getting less than nothing. Says invalid information when I try to login. Lost password, lost code etc etc requests want my Email. They will send code, password link, re-activation code, etc etc etc to me. NO EMAIL comes. AND the answers on the community question pages are YEARS old. Can I talk to someone here when I paid for the service (through Best Buy) or not?
I’m not sure why you decided to leave this response on a 7 year old thread rather than starting a new one? It sounds like you need to reach out to our support team. Their phone number is 1-866-612-4227
Hope that helps!