To Customer Support To Customer Support
Solved

cant log into backup synch

  • 30 November 2016
  • 1 reply
  • 44 views
E
When I try to login I get message my password or username is incorrect.  I have set up my self as the admin user under my email and passsword and set to access the Backup and sych but I cant get in
icon

Best answer by Ssherjj 30 November 2016, 02:34

View original

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello elmo32
 
Welcome to the Webroot Community,
 
Would you please restart your PC and then try signing into Backup & Sync? If that doesn't work then click on forgot password and reset it.
 
 
 
  • Click on the "Can't log in?" link in blue next to the Log In button. [img]https://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
  • Select if you would like to reset your Password or Personal Security Code. [img]https://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]
If this does not work then please Submit a Support Ticket which is free of charge with your Webroot subscription.
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.