Best answer by DannyKView original
Trying to get my Mother's laptop set up to use the Chrome toolbar, but when she tries to login, it tells her that the "Email address is unknown". She uses the very same address to login on the web conslle without any difficulty, but the chrome toolbar will not accept it. Any ideas or suggestions/ Rebooting doesn't seem to help.
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Some users have reported that creating a new user in the console seems to circumvent the issue, and they can use Passwords with that new user/email address. If you try that route, please let us know if that works for you or not. Otherwise, please private message me the email address if you haven't already created a support ticket, and I'll take a look for you.