Reason I kind of would like to do this is because on my account page the Backup and Password icons are orange and say "Your keycode has now expired. To continue accessing Backups please renew your keycode now, or your data may be lost."
This has happen because I had tech support change my current key from an international key one to a local USA key one.
I relize its only a cozmedic glitch but it kind of bothers me 😞 lol
Best answer by GeorgeHView original
We can definitely get that fixed for you. We won't need to close your account...we can simply associate your keycode to your portal account on our end and that should fix it. Please private message me your keycode and email address associated to your account.
I think my account page is fixed for the most part as the Passwords and Backup buttons are now green and do not say "Your keycode has now expired" :)
However on top of the "PC Security" and "Moble Security" icons there is still a "Upgrade/Renew" button.
Just wanted to know if thats normal? and does all other users accounts pages also always have the "Upgrade/Renew" button above the "PC Security" and "Moble Security" icons showing? Or can that buton be removed also?
Also under my "Manage Keycodes"page it has an older now expired key listed. Can you guys remove that from there please? I would like to only have current in use key codes showing on that page :)
Here are 2 scrrenshots to show you what I am seeing. I blacked out the key codes ofd course.
I am kind of a perfectionist I guess lol and would like my account page to look a certain way.
So if you can fix it that would be great :)
Also in the future maybe you could give users an option to remove old key codes from their Manage Keycodes page :)
Thanks for looking into this :)
I just logged into my webroot account and indeed it is now 100% fixed! :)
Thank you so much for getting this fixed pretty darn quick!
I really appreciate it:)
Have a great weekend!
I now seem to have a new small issue with my account page.
One of my computers is now not showing up under my account page since you made the fixes.
I even uninstalled and reinstalled Webroot Secure Anywhere Complete and added in the same key but it still will not show on my account page.
So while all my others issues with my account page are now fixed I now have a new issue 😞 lol
I have always had 3 PC's showing under my account and "Bedroom-PC" is missing.
My third computer "Bedroom-PC" has been added to my webroot account page :)
One quick question how often does the info for each computer update on the account page?
Reason I ask is because I ran a scan a about an hour ago or so and when I click on the computer under the account it does show the most recent scan on that computer.
Thanks again 🙂
It should show up close to immediately after the scan takes place as long as the computer in question is connected to the internet at the time of the scan. When it checks in with the cloud database, it updates the status in the console. You will need to refresh the page though for that scan to appear.
Cool thanks again to you JimM and the rest of Webroot for truly fantastic tech support! :)
I too have the same problem. Can you take a look and delete the old keycode. Please email if you need any info.