I have an issue with a couple of users who have Webroot Secure Anywhere Complete installed.
I have been using your products for over 5 years now and recommend them to anyone and everyone, however the exclusion issue may be going to cause me a problem today!
These users are using a database application and intermittently they lose the Copy/Paste functionality in this application and indeed on the whole PC, one is Windows 7 the other Windows XP.
The database support department have been approached and we were advised to turn off Webroot and see what happened. Turns out that turning Webroot off alleviates the Copy/Paste functionality not working, so it looks as if Webroot is the root cause. I will say that my investigations have uncovered plenty of noise on the Internet of users with similar issues where other applications and functionality have been highlighted as possible causes ie RDPclient.exe etc.
Anyway, the DB vendor has advised that we exclude a couple of folders from the realtime scanning and see if that fixes the issue with Webroot turned on....
...over to you 🙂, before I take the decision to find an alternative.
Edit: Split off into new topic - Kit
Best answer by KitView original
As a good example, in beta Outlook was blocked from accessing just one little bit of Internet Explorer via the DLL system (Outlook uses IE functionality to display email messages, pretty much). This bit was never anticipated by Outlook coders to ever be restricted, so Outlook's thread would block and stop running, waiting forever for a reply from the IE subsystem that it would never receive. The same thread handled mail fetching. So incoming mail from the exchange server would stop arriving. The bit that was blocked would not cause any other problems in Outlook, but the coding on Outlook caused it to hang forever because it received no response at all.
Even now at my current work, I see all kinds of odd effects from the identity shield. One fun one I've seen is when it blocks the Dell Touchpad software's ability to interact with the mouse pointer in rare circumstances after copying data from a browser and trying to paste it somewhere. I want the ID shield to be an awesome and clean thing, but until other programmers put error traps in EVERYTHING (even things that "should not be capable of failing, ever"), it's a messy situation. 😞
Advanced Settings -> Shields
"Silently and automatically block untrusted access to user data"
PLEASE, for every one else's sanity - this should not be checked by default.
When I unchecked it, I got a popup about accessing the clipboard and I approved it.
Without the popup, I had no idea why my paste stopped working.
Sometimes it would start working if I closed all my web browsers.
I even tried switching web browsers and reinstalling my entire development suite several times.
I also opened a bug with Scintilla which is the editor I was using.
The fact that it blocked me from copying and pasting from inside of a single app is also confusing.
How could you consider an app to not trust the data that the app already has?
I would be switching all my computers to Bitdefender if I hadn't been a victim of their boot bug problem on several PCs.
It is disapointing to see that there have been many other compaints about this issue and it's still not fixed.
Sorry you have had an unpleasant experience. I am however happy to hear that you found this thread to solve your issue.
The reason it is set by default is to protect you by blocking applications that it does not recognize from accessing your personal and sensitive information.
Very few people have had an issue with this setting. The link explaining this setting including instructions on how to manage application protection is in this thread. You can find that information here as well.
There is a wealth of information in the community. Feel free to browse our Knowledge Base
and the Help and Product Guides.
Should you need further assistance in the future, feel free to ask, we are here to help. Our top notch tech support team is available as well. You can send a message to them here 24/7. If you prefer to reach them by phone, they are available Monday thru Friday from 7am?6pm Mountain Time at 1-866-612-4227.
I hope that helps!
Personally I have not had any real issues with this setting as it is set by default...given the protection implication of not setting it on by default I cannot see Webroot going for the less secure option. Therefore I think that the only other alternative is to make it an installer time option...whether it should be checked or not.
Just to be clear can somebody please clarify if you lose protection with this setting or does it just now prompt you with every instance of untrusted access to user data?
If you uncheck this setting, it will prompt you when an untrusted process tries to access data, but only the first time. For example if an untrusted application tries to take a screenshot, and you say "no", then when it attempts again in the future Webroot will automatically deny it since you said "no" the first time. Likewise, if you say "yes", it will allow it in future instances.
Hope this helps,
I think that having Webroot block pasting without telling you that it's doing it is simply wrong.
FWIW, it was blocking on these applications:
1. Go to the Group Management tab in the console
2. Check off the computers you want this to apply to
3. Select Agent Commands->Identity Shield->Allow application and then enter the MD5 and click Submit.
The agents will pick it up at the next poll interval.
Let me know if that works!