My old keycode is still active and I have the same issues when I added a mobile device to that old keycode.
I would appreciate you can fix this issues, so I can add mobile devices and pcs on both keycodes in my account since both are active.
There is a pc that I can't visualize in my console with the new keycode, the name is Rommel-Laptop.
Also in console settings I just visualize the old keycode and not the new one, I need to manage the two keycodes since both are active and used for different purpose and persons.
I would appreciate any help ASAP, Thanks in advance!
Best answer by MikeR
There are a number of active computers on your account but Rommel-Laptop is not among them. I have found your two SecureAnywhere Complete subscriptions that are currently active. The one with over 3 years remaining is attached to your MyWebroot Account and the other is not. You can attach your mobile devices to the associated keycode, or I can add the days from the unassociated keycode to this subscription for convenience.
Please let me know what you would like to do. If you need to send any specific instructions with your personal information you can do so by Sending me Private Message.
Edit: I am assuming your issue has been resolved but please respond to this thread if you need further assistance.