Critical Error message

  • 30 January 2019
  • 1 reply

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Critical Error message, After loading new two year protection. Everything works like it should till you go on line, then it says Critical Error Message. C:/ProgramData\WRData\PKG\LLPugin.dll

1 reply

Userlevel 7
Hello @Shirley Jacobs Welcome to the Webroot Community Forum. ☺️

Can you please do a clean reinstall of Webroot SecureAnywhere!

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69- AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.