Solved

Deactivating computers? My menu is wrong.

  • 8 February 2021
  • 3 replies
  • 53 views

I’m trying to deactivate some old computers that are still listed on my account.  The page telling me how to do this (https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/DeactivatingPCs.htm?Highlight=deactivate) says very clearly that the security panel has three menus: “About,” “Scan Information,” and “Commands.”  I need to use the “Commands” option to deactivate a machine.  However, my security panel only has two menu options for each machine. The “Commands” option, which is precisely the one I need, is missing. How can I deactivate an old machine? 

 

icon

Best answer by TripleHelix 8 February 2021, 23:32

Hello @Hermagoras 

 

Go back into your online console and click on your email address at the top right and go to account settings and make sure you are Admin and then check again to see if you have the Command box?

 

 

 

HTH,

View original

3 replies

Userlevel 7
Badge +61

Hello @Hermagoras 

 

Go back into your online console and click on your email address at the top right and go to account settings and make sure you are Admin and then check again to see if you have the Command box?

 

 

 

HTH,

Oh my goodness that’s fantastic!  Thank you. 

Userlevel 7
Badge +61

Oh my goodness that’s fantastic!  Thank you. 


Great to hear!

 

Cheers,

Reply