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Deactivating from Older Computer

  • 10 October 2020
  • 4 replies
  • 136 views

Userlevel 4
Badge +17

Hello Everyone.

Iam getting a new computer, and I have few older computers, and I want to add webroot to my new computer, I need to deactivate from one of the older computers.

How can I do that

Thanks.

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Best answer by Ssherjj 10 October 2020, 15:43

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4 replies

Userlevel 7
Badge +58

Hello @venus60 

 

Please have a look here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240

 

Hope this helps?

Userlevel 4
Badge +17

Dear Ssherj.

Thank you very much for your help. I appreciate.

I am inside the Console. I did Deactivate one of my Computers. I noticed If I run a Scan, It also shows inside the Console, which computer was scanned at what time. I Scanned one of my computers, and It shows the last scan was in the year of 2018 .

Why it is not updated correctly?

Thanks

Userlevel 7
Badge +58

@venus60 , sorry I haven't answered your last question sooner.

My advice would be to uninstall/reinstall Webroot. If you'd like the instructions I can post it here. Sometimes Webroot just needs a clean reinstall because the Developers are adding new files. 

Maybe @TripleHelix could answer why Webroot hasn't scanned since 2018?

Otherwise you can Submit a Support Ticket and ask them why?

Wish I could help more . And you're most welcome....

Userlevel 7

Maybe the Deactivated one shouldn’t of been? It’s hard to say without actually seeing it so Support can help you on the back-end of the Online Console via a Support Ticket or calling them.

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Mon - Fri 7 AM to 5:30 PM (MDT)

 

HTH,

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