Hello Everyone.
Iam getting a new computer, and I have few older computers, and I want to add webroot to my new computer, I need to deactivate from one of the older computers.
How can I do that
Thanks.
Best answer by Ssherjj
Hello
Please have a look here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240
Hope this helps?
+58
Hello
Please have a look here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240
Hope this helps?
Dear Ssherj.
Thank you very much for your help. I appreciate.
I am inside the Console. I did Deactivate one of my Computers. I noticed If I run a Scan, It also shows inside the Console, which computer was scanned at what time. I Scanned one of my computers, and It shows the last scan was in the year of 2018 .
Why it is not updated correctly?
Thanks
+58
My advice would be to uninstall/reinstall Webroot. If you'd like the instructions I can post it here. Sometimes Webroot just needs a clean reinstall because the Developers are adding new files.
Maybe
Otherwise you can Submit a Support Ticket and ask them why?
Wish I could help more . And you're most welcome....
+59
Maybe the Deactivated one shouldn’t of been? It’s hard to say without actually seeing it so Support can help you on the back-end of the Online Console via a Support Ticket or calling them.
Technical Support
Webroot Support:
Call 1-866-612-4227
Mon - Fri 7 AM to 5:30 PM (MDT)
HTH,
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