i find a malware ( ransomware ).
scan with my webroot, can not detected .
Then upload on virustotal and show 50 AV can detected it .
then more than 10 times scan with webroot . but not Effective.
i upload file for webroot and submit ticket for webroot support.
after 7 hours , webroot team answer me and blocked malware.
* Why my webroot can not automatically analyze malware " Suspicious file " ?!
* why webroot answer me and blocked malware after long time " 7 hours " ?
Best answer by TripleHelixView original