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delay on detect new malware

  • 24 June 2019
  • 2 replies
  • 51 views
durantash
Rank
Userlevel 7
Badge +37
Hi ,

i find a malware ( ransomware ).

scan with my webroot, can not detected .

Then upload on virustotal and show 50 AV can detected it .

then more than 10 times scan with webroot . but not Effective.

i upload file for webroot and submit ticket for webroot support.

after 7 hours , webroot team answer me and blocked malware.

* Why my webroot can not automatically analyze malware " Suspicious file " ?!

* why webroot answer me and blocked malware after long time " 7 hours " ?

Regards ,

Amir

Durantash
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Best answer by TripleHelix 24 June 2019, 22:43

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Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )

2 replies

TripleHelix
Rank
Userlevel 7
Badge +63
Hi @durantash

I know what you mean and no one product is perfect in this but with WSA all you had to do was open Active Processes and Block the bad file and it would of rollback right away. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingSystemControl/ControllingActiveProcesses.htm%3FTocPath%3DUsing%2520System%2520Control%7C_____2



That's all I can add about this.
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
M
Rank
Was it dormant, or was it actively attacking your computer?

Webroot may not be the top scorer in detecting malicious files, but it sure is effective in blocking malicious behaviour—and then it's zap-goodbye to that offending file 😉.

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