Question

Device Maintenance Issue Samsung 7

  • 15 April 2019
  • 1 reply
  • 90 views

HI all,
Having an issue with Device Maintence on my Samsung 7. Keeps telling me since the newest Verizon/Android update that SecureAnywhere is overloading the system. The phone is draining battery very fast and getting hot on a random 3-4 hour basis.

I have done the following: checked for latest updates for both the phone and webroot, and uninstalled and reinstalled webroot.

Please let me know if you have a solution.

1 reply

Userlevel 7
Badge +55
Hello and Welcome to the Webroot Community,

@Psdweasel Sorry to hear you are having this issue.

Would you uninstall Webroot form your Mobile device and install the latest Webroot Mobile Security from the Google Play Store and see if this resolves this issue? Make sure you have your Keycode written down before uninstalling.

Let me ping our Community Manager to see if he can tell us more from the Developers. @freydrew ?

Kindest regards,
Sherry

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