Best answer by BaldrickView original
Does Webroot store the file of passwords on my PC
Because of the Firefox 40 update I want to use Revo Uninstaller to remore Webroot and all accosiated files from my PC as I try and get back to a happy place..I do not want to lose the file that contains the websites and their passwords. I want it available when I reinstall webroot.
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The password data captured and access via the Password Manager are not held on the local machine but in the Webroot Cloud...that is why you are able to access the same set from any device. If you uninstall WSA temporarily and then reinstall it you will be immediately able to reaccess your password data.
BTW, I do not understand why you feel you need to uninstalle WSA just because of the extension issue cause by Mozilla...it sems to be a case of cutting off your nose to spite you face. Despite the issue WSA still provide 99% of the protection it provided before the issue arose, adn I would therefore urge you to reconsider and not ditch an excellent security app just because of something silly a 3rd party has chosen to do.
Are you saying that the Password Manager is also not working with Firefox 39?
If I where you I would uninstall WSA, uninstall Firefox 40, install Firefox 39 & then reinstall WSA, and then check to see if the extensions are there and enabled, etc.
You are most welcome...we are happy that we could help. :D
It sounds like the more you try to get it working, the less satisfactory result you are getting. I know Revo and some registry cleaners can help, but no program is perfect. I fear the more you install and remove things, the farther you are getting.
Might it be a good idea to hold off, for the moment, as we all know what and where the problem is and allow Webroot a day or two to get this fixed with Mozilla?
To be honest with you I would not use Revo Uninstaller to remove WSA unless you have first had it monitor the install...with security apps it is best to use the specific uninstaller IMHO (And this from a very, very long time user of Revo Uninstalller Pro).
Also, I suspect that you are indeed best leaving things as you have them and waiitng for the Mozilla-generated 'mess' to be cleared up...who can tell what it has really affected. That is what I am doing.
Again I appreciate the effort and will close the case.
Indeed it does but even doing that and then scanning for remnants based on what it finds when it analyses the uninstall process is not foolproof. Neither is the monitor the installation option of the Pro version but in my experience the latter is safer when it comes to dealing with security apps due to the possible level of obfuscation that takes place at install.
Please don't close the case...we enjoy health debate as it enriches us all...and is great fun...so if there is anything further to add then pelase do. ;)
That will be interesting and infomative i am sure.