One more question folks. A few months back (before switching to Webroot SecureAnywhere Complete) I went to what I thought was a reputable download site (cnet download). I'd used it in the past and had no problems but upon download, I found I had been hit with a browser hijacker. Sure enough in the EULA was the agreement to add accept some browser options in whatever terms were used. I know, should have read the EULA completely. Believe me I do now! Problem is it's hard to have confidence that this won't happen again with or without EULA from "reputable" download sites. Does WR provide any protection against Browser Hijackers? It takes over your computer like a virus and in most cases is quite difficult to remove, like a virus.
Thanks much for any information.
Best answer by shorTcircuiT 24 November 2013, 05:18
Thanks for the reply. I went back and looked and turns out it was Delta Search courtesy of a CNET download that got me over the summer. I think the surprise was that it was in a download from a site I had considered, up until then, trusted. Again my fault for not paying close attention to the EULA.
At the time, there was little info on Delta Search and how to remove it. Now I see even CNET has a removal tool (kinda ironic). Based on its behavior (removal resistant, etc) it would save others a lot of aggravation if WR can warn against a download of this type vs a PUA situation, say ASK.com toolbar being added during a JAVA update. Funny thing was I had Norton then and was ticked with the software for not picking it up.
After getting burned on that download I guess that's why I asked in a separate question if WR had the Secure Web Browser for Windows. Better to avoid a known malicious site than to stumble across one and hope WR treats add-ons (stated in EULA or not) such as Delta Search as malware. Then again I doubt anyone of the software security firms categorizes CNET download as a malicious web site.
To the best of my knowledge, and I hope we see additional comments as well to confirm or deny, those hijackers that are without doubt viral or malware would be blocked. However, some hijackers of the type you describe, such as search helper toolbars, would possibly not be blocked as they are not malware, they are considered to be Potentially Unwanted Applications.
While some of these may be detected, many will not be. Please see This Reply regarding Webroot's historical postition on such software.
I suppose I could put the ball in CNET's court and ask why they allowed said code to be available in the first place.
Perhaps a more fundamental question arises. Delta Search is a virus as far as I'm concerned due to it's behavior. If you've got to use a removal tool to get rid of it, it's a virus. If that's the case why wouldn't say a Norton AV have picked it up? Would WR have treated it as a virus and blocked it?
Thanks to All
Thanks for the info on revo uninstaller and d7. I'm no techie, just a guy trying to keep the family computers healthy and avoid those nasty traps and snares lurking on the web.
I've only been with WR for a couple of months but I like what I see so far including this forum.
Don't want to take up your time if your not seeing BR's as a problem from your customers (at least those willing to admit they downloaded one). :)
Would still like to see WR Secure web browser available for windows so I can see what WR thinks of a site before I go to it. ;)
Thanks very much for taking the time to provide feedback on this topic.
It's great that WR has this community forum and online resources available to users. Got the community newsletter today and enjoyed the articles.
Best Regards and Happy Thanksgiving.