Best answer by mllopesView original
When I try to log in using the Webroot toolbar, I get an unknown email address. Any ideas??? I can log in if I go to the website directly.
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With the 2 issues that you are having I would suggest that you Submit a Support Ticket so the support inbox can help you.
Can you please Send me a Private Message with the email address you opened a support ticket with? Or if you would like to troubleshoot here on the forum, please try uninstalling SecureAnywhere, rebooting the computer, and running the Best Buy SecureAnywhere installer (write down your keycode prior to following these instructions).
I am right now trialing webroot complete before i buy it, and have encountered 2 problems one is fixed with help from someone from wilderssecurity, the other one is this same problem here, i can not login from firefox it tells me unknown adress, i have already uninstall and install again like MikeR said but problem persists, have waited those 30minutes and nothing, have sent a support ticket but since it is taking some time to answear i am trying to obtain help here.
I will post the link to the Wilders thread so they know what's going on.
I do not see a support ticket or a MyWebroot account under the email address you registered here on the forum with. This will help in the troubleshooting process. Please send this email address to me in a Private Message and I will be happy to help. 😃
Your SecureAnywhere Complete keycode was not associated to your MyWebroot account (which is attached to your SecureAnywhere Antivirus subscription). I have now associated it and you can try to log in to the toolbar again.
Thank you for updating the thread (it may be useful to others). 😃
I too have the same problem; I sent a support ticket but all I got was a reply saying that it was passed on to the developers and that I would be informed of the solution ASAP if available. Could you please help me?
Did you try the things mllopes did in this thread? If not you will have to wait till tomorrow as a Webroot Staff members will be online 7AM to 5PM MST, Monday through Friday, and 10AM to 7PM MST, Sunday.
Sorry for the very late reply. I just want to say that I did try to create a new user account. HOwever, it still did not work. I tried logging using the tab and into my anndroid tablet device but I still get an unknown email address. WHat should I do next?
Am not sure that MireR is around in the forums these days so it may be better to ask this our most revered and excellent Community Manager, ? to see if he can help out on this one. ;)