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Email

  • 24 November 2012
  • 33 replies
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33 replies

Hello,
 
Sorry for the very late reply. I just want to say that I did try to create a new user account. HOwever, it still did not work. I tried logging using the tab and into my anndroid tablet device but I still get an unknown email address. WHat should I do next?
 
Shely
Userlevel 7
I'm sorry for the bad news, but all we can provide you is the same answer provided in the support ticket, which is still the most recent information we have. Development is aware of the problem, and they are working towards a resolution. Unfortunately, we do not yet have one at this time. Once a solution is in place, we will be sure to update this thread.
Userlevel 1
Badge +7
This just happened to me as well (unknown email address).  I see my keycode is not associated to the email address I use but to a previous one.  Which is odd plus I have been using the password manager for over 60 days with a new keycode and no issues until recently.  I sent a support request two days ago but have not received a reply or acknowledgement.  ? any way you could help me out please?  Thank you.
Userlevel 1
Badge +7
Yes, I see this is quite an old topic and thought that he may not still be around!  :D  Thanks for the quick response!
Userlevel 1
Badge +7
No I haven't but will give it a shot.  I have learned to rely on my password manager after using it for years and need it back!  Thank you!
Userlevel 7
Badge +56
Sure thing - let me know if you have any problem with support getting it fixed for you and I can get your case escalated.
Userlevel 7
Cheers, Nic...many thanks for the intervention.
 
Regards, Baldrick
Userlevel 1
Badge +7
I spent some time on the phone with tech support. He tried to make sense of things and clean up my account a bit. I don't understand portal emails, multiple consoles, multiple users, or why they would be used, by my account has a few of each apparently. The issue now is that when I log in to the web console and go to Passwords, it tells me "No Account. The email address does not have a password manager account."

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