Best answer by mllopesView original
When I try to log in using the Webroot toolbar, I get an unknown email address. Any ideas??? I can log in if I go to the website directly.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
That seems to me like a prima facie case for getting back to the SupportTeam and asking them to investigate this. But before you do so have you tried accessing/setting up your Password Manager from the WSA client?
Check if you Password Manager tab in WSA is now showing a blue circle with a white cross rather than the more usual green circle with a white tick. If that is the case then click on the blue circle/white cross to get into the Password Manager tab and from then take the option to login/set up the Password Manager. It is worth giving that a try first.