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expired alert red


Userlevel 7
Badge +33
Hi ,

at these 3 days some users contact me for renewal.

but interesting , their Antivirus no Red !!!!! and no alert for expired keys .

they only view a text " subscribe expired " , up main Antivirus panel .

Why main panel is Green !!!



Regards ,

Amir
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Best answer by TripleHelix 19 February 2019, 15:33

Hi Amir @durantash it's best to Submit a Support Ticket and ask them what's going on, also put in the keycodes of the affected ones and they can tell you for sure.

Also I see that the Identity Shield shows a notification for whatever reason and could be the cause and again it's best to contact support.



Thanks,

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4 replies

Userlevel 7
Badge +55
Hi Amir @durantash it's best to Submit a Support Ticket and ask them what's going on, also put in the keycodes of the affected ones and they can tell you for sure.

Also I see that the Identity Shield shows a notification for whatever reason and could be the cause and again it's best to contact support.



Thanks,
Userlevel 7
Badge +33
Hi Dear,

This means when license expired " PC security is active and only identity protection Inactive ?

or only for some license ?!

Amir
Userlevel 7
Badge +55
Hi Dear,

This means when license expired " PC security is active and only identity protection Inactive ?

or only for some license ?!

Amir

I don't know that's why I said it's best for you to contact Webroot Support! Webroot Customer Service
Userlevel 7
Badge +33
Thank you so much 🏵

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