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expired alert red

  • 19 February 2019
  • 4 replies
  • 96 views
durantash
Rank
Userlevel 7
Badge +37
Hi ,

at these 3 days some users contact me for renewal.

but interesting , their Antivirus no Red !!!!! and no alert for expired keys .

they only view a text " subscribe expired " , up main Antivirus panel .

Why main panel is Green !!!



Regards ,

Amir
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Best answer by TripleHelix 19 February 2019, 15:33

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Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )

4 replies

TripleHelix
Rank
Userlevel 7
Badge +63
Hi Amir @durantash it's best to Submit a Support Ticket and ask them what's going on, also put in the keycodes of the affected ones and they can tell you for sure.

Also I see that the Identity Shield shows a notification for whatever reason and could be the cause and again it's best to contact support.



Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
durantash
Rank
Userlevel 7
Badge +37
Hi Dear,

This means when license expired " PC security is active and only identity protection Inactive ?

or only for some license ?!

Amir
Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )
TripleHelix
Rank
Userlevel 7
Badge +63
Hi Dear,

This means when license expired " PC security is active and only identity protection Inactive ?

or only for some license ?!

Amir
I don't know that's why I said it's best for you to contact Webroot Support! Webroot Customer Service
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
durantash
Rank
Userlevel 7
Badge +37
Thank you so much 🏵️
Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )

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