I see that the WSA executable is still in Program Files, but it's not in Add/Remove programs.
Clicking turn on WSA downloads and launches the latest installer.
Trying to uninstall through CMD (c:program fileswebrootwrsa.exe -uninstall) launches the installer as well.
Another problem is that I don't have a spare license anymore, and it won't accept a trial license, so I can't install it in order to uninstall again.
Best answer by BoerenkoolMetWorstView original
Trouble Installing or Uninstalling
You might contact support, but you might also have luck using Revo uninstaller listed in the Software Removal Tools thread.
If someone can't remove WSA because it's not listed in Programs & Features or All Programs use this in the Commandline or Run Dialog: "C:Program FilesWebrootWRSA.exe" –uninstall making sure that it is run in an elevated Command Prompt/Run as Administrator!
It will only work on 2011 and previous versions.
The tool is only for older versions, so doesn't work.
When I tried to uninstall via Command Line, I already made sure to run CMD as Admin.
And I'd rather not use 3rd party uninstallers, especially with a broken install of a security product.
I've read and experienced in the past with products that have antikeylogging etc that it can screw up the keyboard/mouse bigtime if the antikeylogging driver is not removed properly.
TH, about your last link:
Option 1 does not work, since there is no GUI to open.
Option 2, I've tried already, not in Safe Mode, but the result is the same.
Update: replied to PM 🙂
I know all too well that use of 3rd party uninstall utililities on most other security suites can indeed result in disaster.
I let it do the initial scan, rebooted to be safe, uninstalled via Start Menu - Webroot - Tools - Uninstall and rebooted.
No more Webroot files/folders in Start Menu, Program Files, ProgramData, and WRkrn.sys and WRusr.dll are gone as well, so it seems to me that the Uninstall was performed succesfully :)
Daniel let me know he had you in good shape :-)