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False Positive in system files!!!

  • 30 April 2012
  • 1 reply
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Today, after scanning the entire system, a colleague from another forum that it has received messages to system files that are clean are the Trojans!
Scanning took place on the Windows 7 64 bit. There are obvious serious mistakes of the program. There should be a space. Please look into it. Provides a link to a screen grab from the scan.
 
http://forum.safegroup.pl/webroot-secureanywhere-2012-t4842-40.html#p152438
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Best answer by Kit 1 May 2012, 01:46

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WSA Antivirus 2013

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Kit
Userlevel 7
Hmm... Those are MUI's.
 
Any time there is a False Positive, it's best to get in touch with us by going to our support page:
https://detail.webrootanywhere.com/servicewelcome.asp
 
Just go there from the computer having the problem and open a ticket, select False Positive as the ticket type, and it will be handled by our Threat Research team directly.  Our system uses automated translation for other languages too, so it should be accessible to anybody. 🙂
Kit - Prior Webroot Quality Assurance / Prior Webroot Escalation Engineer

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