SecureAnywhere.. I am using Windows
Is there a work around?
Best answer by MikeRView original
Best answer by MikeRView original
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SecureAnywhere has a similar function where you can individually scan specified files and programs. The software is designed to automatically allow for the quarantine of such files if they become malicious.
Below are the instructions to run a Custom Scan for specific files, folders, and programs! ;)
1. Click on PC Security on the left side of the SecureAnywhere program
2. Underneath the Scan tab click the "Custom Scan" feature
3. Navigate to the "Custom" option
4. Click on "Add File/Folder" and add the files or programs you wish to scan individually
5. Push "Scan"
The other thing to check is to ensure that the setting is enabled. Click Settings on the lower left, then click Scan Settings on the screen that comes up. The third option from the top, "Enable "right-click" scanning in Windows Explorer" needs to be checked. If it is not, check it, then click Save All at the bottom, and then Close. (Again, the computer may need to be rebooted for Windows itself to recognize the change.)
If that does not work, a quick uninstall/reinstall may be of benefit, in case something blocked the item being added. Copy your keycode from "My Account", uninstall (takes about five seconds), reboot, reinstall, and reboot. The two reboots are normally the longest part of the process.
If none of the above helps, chances are the support team will need logs to investigate. I'm going to keep my fingers crossed for you and hope it all works instead though. 🙂
Nosteele, is the feature enabled under your settings? Are you able to see the option to "Scan with Webroot" and it is just not working? If you cannot see the option at all the setting may need to be enabled or you may need to do a clean uninstall/reinstall of the software.
1. Navigate to the "Settings" function on the Overview tab
2. Click on the "Scan Settings" tab
3. Make sure Enable "right-click" scanning in Windows Explorer is checked
4. You can "Reset to Defaults" even if it is checked
In Windows XP the right-click scan function works properly for individual files, programs, and folders. Newer Windows operating systems manage context menus differently and we are aware that the right-click scan does not work for all files.
The work around would be to follow my initial instructions for a custom scan or to use the right-click context menu option to scan the parent folder that contains the files of interest.
I cannot see "Scan with Webroot" option at all in the right click context menu and I have confirmed that I have right click enabled in my settings.
Having to drill down into the webroot program to do a manual scan is time consuming and annoying. I also tried to pull it up in the parent folder of my file, in this case Downloads and again scan with Webroot does not show as an option.
PS. if the uninstall, clean reinstall is a possible solution I would be willing to do so however I cannot find SecureAnywhere listed in my programs under Control Panel|Programs. All I find is a WRSA.exe file in Programs.
I am running the program under Windows 7 and Widnows 8 is around the corner. Is Webroot working on making this function again for newer OS?
1. Search "Run" under the Start menu or hold down the Windows key and tap the letter R
2. Copy & Paste "C:Program FilesWebrootWRSA.exe" -uninstall into the text box next to "Open" or browse for WRSA.exe if you customized the file location and add a space followed by -uninstall after it
3. Press "OK" and enter the captcha if promted to do so
4. Once WSA is uninstalled properly you can run the http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
5. When asked to load previous settings please select no
Thanks for instructions on how to uninstall and getting me going again!