firefix 40.0.2 with webroot, webroot icon is already green, cant log in

Same issue here.
 
I opened Firefox and so happens Webroot Password Manager automatically updated from 2.5.0. to 3.1.1. and the warning is no longer there, so I assume it is now signed, but does not function at all and lacks Options menu.
 
WPM has been acting really strangely.

Hi Jinga, 
 
Welcome to the Community Forums.
 
Hi Sccribbles1963 & jT415Gz
 
I am afraid that there are known issues related to the WSA extension & its use with the Mozilla browser. These are recent and Webroot Support is aware/is looking into resolving them as soon as is possible.  For more information the thread with most of it in can be found here.
 
Until the issue has been resolved by Webroot and Mozilla, keep in mind that both IE and Chrome browsers are still using the browser extensions for both the Web Filter and Password Manager without problem.
 
Alternatively, you can try to use the Toolbarfix tool as one option...please see this previous thread in which it is described as to where to get it from and how to use it.  This has worked for some user but not all.
 
But we have also heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue. To do that please follow the steps below carefully
 

• Make sure you have a copy of your Keycode to hand!
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

If this does not help resolve the problem, you will probably want to Submit a Support Ticket and get assistance from Webroot Support.  There is on charge for this for WSA user with an active subscription.
 
Hope that helps to clarify the position?
 
Regards, Baldrick

Hi ginajo
 
Please see my just made post trying to clarify the position as we currently understand it.
 
Regards, Baldrick

You are most welcome...and we are all in the same boat if we use Firefox. I use several other browsers so and not affected as hard a some.
 
Regards, Baldrick

It is the weekend so please be patient...they can be a bit slower at this time, plus they may have a large number of tickets started all as a result of this and therefore it may be taking longer to respond than normal. ;)

@ wrote:
Okay so which version of WPM is the correct one to use? 2.5.0 or 3.1.1? I ask because when reinstalling with toolbarfix.exe it installs 2.5.0 and not 3.1.1..
 
2.5.0 prompts the login screen.
3.1.1. totally does not work whatsoever.
 
So stay on 2.5.0 if possible then?
 
Cheers

If it is working with version 2.5, then use that, at least for now  The 3.1 would be the newest one, which is probably not working for most people.  Once Webroot and Mozilla get things sorted out right, then the 3.1 would work again, but if the toolbarfix gets you back to 2.5, then they have temporarily pulled the update to 3.1 offline due to the issue with Firefox.