Oh, well... so I use my Macbook that already has Firefox running for some time without any problems whatsoever. Leave it to Webroot. My Macbook froze as I use Firefox so bad, nothing works. Can't even close Firefox even trying to force close it doesn't work. Great! I am waiting for the next surprise. Oh, yeah I also try to use password manager and I get a message that the password I use to log in doesn't exist. Great product. Where do I give it a one star?
Best answer by UjpestiView original
I use a PC, with WSA and my main browser is Firefox... I have no issues nor have I heard of any common issues regarding Firefox.
Can you please do a clean reinstall of WSA? Please follow the following steps:
If this does not work, you might also try to re-install Firefox.
Please let us know if that corrects your issue? If not then we will look at alternative avenues to try and solve this for you.
Once we have Firefox working we can tackle the Password Manager.
If you find you need some more help with anything this Forum is full of knowlegable and fun people!
So come back and browse and check us out! And have a :Dgreat day!
If you bought your computer and Webroot from Best Buy, you may also have Geek Squad tech support. Take advantage of it if you do as they can fix it for you. Otherwise, the suggestions and links that David and Daniel gave you should correct the problem.
Download Firefox from the link that Daniel provided, then follow David's instruction for Webroot.
Let us know how you make out with it. We are all here to help eachother, so feel free to browse around and ask for help anytime you need it!
It is working right now, but I think I feel more comfortable using Chrome now. On Chrome now the Webroot Password Manager button shows up (not on Firefox) but I can't log in. I get a message that the email or password is incorrect and obviously it isn't because I am logged in right now. It's no big deal I use 1Password which is great and I don't really need a password manager I was just curious to see if it works. So far it hasn't.
The password manager is not showing on Firefox yet because it was installed after you reinstalled Webroot. There is a fix for that. http://download.webroot.com/toolbarfix.exe
Be sure to enable the add on in Firefox.
Check out these pages for information for PW manager on a mac? Let us know how it goes!
Also if you are having problems please get a hold of Best Buy Geek Squad because you will get free Tech support.
BestBuy Geek Squad
Log into your Console (link below)
Click your email address at the upper right corner
Select Manage Users
Check the permissions listed. If Passwords is not set to access, click the Edit button.
Click the Access and Permissions tab
Check the Passwords box.
While you are here....you migjt want to make sure ALL permissions are set to access.
Thank you for catching that!
I thank you all for being so kind, have a happy 4th, whatever is left of it. 🙂