Frustration beyond belief
Ok, so I got a free copy of the full registered version of Secureanywhere from best buy. Thankfully it was free because I would never buy this software for the reason I am writing about. I cannot use it on my cell phone. And I am not the only one with the issue of signing in on the app. It is always saying that everything is wrong. I read the reviews and added my own 1 star review to increase the 1 star reviews on Android by infinite. People are upset, including myself. This software says that it can be used on your mobile device. Until this is fixed, it is false advertising becaue I and many many others cannot get it to work. I think I will be going back to Nortons and tossing this in the trash. Any idea when or if this is going to be fixed or shall I place my Nortons order on Amazon? Thanks.
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I know it can be a little confusing to get going the first time, but the mobile version version most certainly does work. The user must download the correct version and set up the Account Console correctly. Please see the instructions and download link located at the Best Buy download link below in my signature.
I have a lot of experience with the mobile version and the Best Buy version in particular. As long as the correct download is used, and the account is correcty set up and configured, it does work.
If you still have problems after following the directions in the link, then please check your Account to make sure that it is set up correctly as follows:
Log into the Account
Click your email address at the upper right corner, select Manage Users from the drop down
On the next screen, look at the permissions listed. Both Mobile and Passwords MUST be set to Access. If they are not, this is the problem. Simply click the edit icon at the far right side of the profile listing, click the Permissions tab, and add those permissions to the profile. Save your changes.
Sometimes changes made to an account may take a few minutes to fully work, so wait 10 or 15 minutes, then try downloading the mobile app again and log in.
I hope that this helps you!
EDIT: These instructions are intended only for those with the Best Buy Subscription Version of Webroot SecureAnywhere. Users with other versions of Webroot software should not use the link mentioned above, but instead should follow the directions for your specific version of the software.
There are three different downloads, each for specific licensing options, and quite often the problem is simpy that that wrong download was used. Even with the correct download, however, the account console must be set up correctly as well or the software will not log in correctly.
Welcome to the Community Forums...:D
At the risk of sounding trite (and that is not my intention I hasten to add) have you been through David's prior posts and followed his recommendations? If so then where/in what specific circumstance(s) did these not work? Some detailed feedback on specifics related to that guidance would be most helpful.
Many thanks in advance.
It sounds like you checked everything that I know of to check, but I am still learning too so there might be something I am missing in my advice. I would like to check one thing though: your current key code, it is the only key code you have ever used or have you had other key codes, even trial codes, in the past?
Please uninstall your version and install the one from Best Buy here: http://www.webroot.com/us/en/home/products/geeksquad-dl and let us know if that works and David will be by again soon.
One think I would like you to check is what key code your profile is using on the Account Console. Log into the Console, and go to Manage Users again.
Please edit the profile you are using to log into the mobile version, and take a look at the key code that is listed. Does it match the current key code you are using on your computer?
You are not the only one having some Android issues today, so there may be something happening at the back end or some other new issue. I would greatly appreciate it if you would submit a Trouble Ticket here on the Community to have Webroot Support take a look at the problem as well.