This occured after I was instructed by tech support to remove all folders from the cloud and start over. (something had caused all my folders/files..including the Webroot Anywhere folder.... to disappear from the 'Folders' section of the "Backup and Sync" settings.) When I created the new empty folders & linked them to my pc, they showed with the green circle. After adding subfolders/files, the green circle does not show on the added folders/files. The folders/files are being synced to the cloud. I miss having the green circle ... it saves me time...not having to check to make sure my doc has synced
Best answer by rjhView original
Solution from tech support:
To see the green dots indicating that a file is backed up you can follow the steps below.
1. Open Webroot SecureAnywhere
2. Go to Advanced Settings
3. Click the Backup & Sync tab
4. Check "Show Windows Explorer overlay icons"
5. Press "Save"
Webroot Support Team
What I would do in this case is to uncheck the box and save the setting (entering the CAPTCHA code when requested), and then uncheck the box and save that setting. I am not saying that this will work but there have been a couple of instances when doing this with other settings have 'prompted' the setting involved to be propoerly applied...so I think that it is worth a try in this case.
Please post back to let us know if this helps in any way.
Well, given that I would recommend that you Open a Support Ticket to get the Support Team to take a look at your system and see if they can work out why you are having this issue. Do post back to let us know what has transpired once you have submitted the ticket and they have gotten back to you, etc.
During the download I did see some green dots but they changed to the one with two figures so I don't know what's happening.
Additional: So much for that idea, I restarted the machine and now there is no overlay.
Interesting...I would love to see exactly what the "...something else that looks like a square with two figures on it" looks like...but I think that you should update the Support Ticket either with a link to this thread or even your last post, or provide this information verbatim...as it may be pertinent to tracking down what is going on.
As far as I can tell the threat shield symbols, of which one is the green tick, are .png files so I am wondering if it is possible that there is a local issue with the recognition of that file type...very long shot but you never know.
Yes, it will do as until one reaches the Frequent Voice level one cannot insert images, etc. You could try PMing me re. it...not sure if that is also restricted in the same way.
I think that you should get back to them and ask for a second opinion as I run Win7 (64bit) on a desktop system and I have had no issue as far as I can tell...but will check again...just to make sure.