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Hack, malware or keystroke logging

T
I might have been hacked. I might have malware and I might have keystroke logging.
I just bought webroot Internet Security Complete.
I hired Best Buy to scan and clean my other MacBook.
I loaded Webroot onto another MacBook, so I could do some work.
Is this a big mistake? Because the hacker might be able to see how I logged into this program? and see how it was loaded?
My goal was to secure this computer and get work done, while I am waiting for my other computer.
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Best answer by Ssherjj 24 July 2018, 02:19

Hello @TiredOne,
 
Welcome to the Webroot Community Forum,
 
I think if you are having doubts of being protected by Webroot please Submit that Support Ticket as @TripleHelix has advised for peace of mine and they will gladly check your Mac out for any issues. I am running Mac and Webroot protects me from Keyloggers. You could also check in your Launchpad and open Activity Monitor and see if you see anything running that you are not aware of. Make sure you check your Preferences and see that you are locked down in Security & Privacy.
 
Please have a look at the Advanced Setting here https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/ChangingRealtimeShieldSettings.htm%3FTocPath%3DShielding%2520Your%2520Mac%7C_____4
 


 
Hope this helps?
 
 

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6 replies

TripleHelix
Rank
Userlevel 7
Hello and Welcome to the Webroot Community!
 
To get a free security check by Webroot Support Please Submit a Support Ticket and tell them you are using a Mac and they will check to make sure you are secure and safe! 😉 I will ping three of our Mac experts @Ssherjj @ProTruckDriver @MacDaddy385 and maybe they can add more info! Also here is the WSA Mac User Guide: https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#WSAMacUserGuide/MacUserGuide.htm%3FTocPath%3DWSA%2520Mac%2520User%2520Guide%7C_____0
 
Thanks,
Daniel - Microsoft® Windows Insider MVP - Windows Security - Webroot Power User/Beta Tester/Expert Product Advisor - 👽 Alienware 17R5 Laptop 💻 with i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64. 👽
Ssherjj
Rank
Userlevel 7
Hello @TiredOne,
 
Welcome to the Webroot Community Forum,
 
I think if you are having doubts of being protected by Webroot please Submit that Support Ticket as @TripleHelix has advised for peace of mine and they will gladly check your Mac out for any issues. I am running Mac and Webroot protects me from Keyloggers. You could also check in your Launchpad and open Activity Monitor and see if you see anything running that you are not aware of. Make sure you check your Preferences and see that you are locked down in Security & Privacy.
 
Please have a look at the Advanced Setting here https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/ChangingRealtimeShieldSettings.htm%3FTocPath%3DShielding%2520Your%2520Mac%7C_____4
 


 
Hope this helps?
 
 
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
TripleHelix
Rank
Userlevel 7
@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?
 
From the PC version!
 


 
 
Thanks,
Daniel - Microsoft® Windows Insider MVP - Windows Security - Webroot Power User/Beta Tester/Expert Product Advisor - 👽 Alienware 17R5 Laptop 💻 with i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64. 👽
Ssherjj
Rank
Userlevel 7

@TripleHelix wrote:
@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?
 
From the PC version!
 


 
 
Thanks,

Hi Daniel,
 
The Mac is different and we don't have this keylogging listed in our GUI:



When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard
Entry".
 
I have not had to pause this on my Mac. 😉
 
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
TripleHelix
Rank
Userlevel 7

@Ssherjj wrote:

@TripleHelix wrote:
@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?
 
From the PC version!
 


 
 
Thanks,

Hi Daniel,
 
The Mac is different and we don't have this keylogging listed in our GUI:



When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard
Entry".
 
I have not had to pause this on my Mac. 😉
 

Okay and thanks for the info and noted for future reference! 😉
Daniel - Microsoft® Windows Insider MVP - Windows Security - Webroot Power User/Beta Tester/Expert Product Advisor - 👽 Alienware 17R5 Laptop 💻 with i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64. 👽
Ssherjj
Rank
Userlevel 7

@TripleHelix wrote:

@Ssherjj wrote:

@TripleHelix wrote:
@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?
 
From the PC version!
 


 
 
Thanks,

Hi Daniel,
 
The Mac is different and we don't have this keylogging listed in our GUI:



When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard
Entry".
 
I have not had to pause this on my Mac. 😉
 

Okay and thanks for the info and noted for future reference! 😉

Certainly Daniel! Happy I could oblige! 😃
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds

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