A 2 year subscription is the same overall total price for both new and existing customers :)
.....just renewed so covered for another 2 years :)
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Userlevel 7
Rippedoff,
At this time you have made your complaint known, and I will make sure that Webroot staffers see it, but you are also very close to violating Community Guidelines as follows:
Don’t Kill the Mood.
If you are joining the Webroot Community only to defile it, please move on. Or, if you witness someone attacking the company maliciously, Webroot kindly asks that you report the person so that Webroot can restore the Community balance (i.e. kick them out).
I understand you have an issue, and we will make sure that a Webroot staffer sees this and reaches out to you, and listsens to any comments you have as well as helps resolve any issues you have with the product itself, but at this time I would suggest that you refrain from futher comments defiling Webroot and the Products. You have made your point, but let's keep the Community Atmosphere positive shall we?
Webroot staffers will be online possibly later today, and certainly tomorrow.
@ Can you reach out to this customer via PM?
At this time you have made your complaint known, and I will make sure that Webroot staffers see it, but you are also very close to violating Community Guidelines as follows:
Don’t Kill the Mood.
If you are joining the Webroot Community only to defile it, please move on. Or, if you witness someone attacking the company maliciously, Webroot kindly asks that you report the person so that Webroot can restore the Community balance (i.e. kick them out).
I understand you have an issue, and we will make sure that a Webroot staffer sees this and reaches out to you, and listsens to any comments you have as well as helps resolve any issues you have with the product itself, but at this time I would suggest that you refrain from futher comments defiling Webroot and the Products. You have made your point, but let's keep the Community Atmosphere positive shall we?
Webroot staffers will be online possibly later today, and certainly tomorrow.
Userlevel 7
+3
@rippedoff wrote:
Why am I being ripped off? I will not renew my subscription when new customers are being charged a fraction of my renewal subscription for the self-same product.
Edit:
Thanks for the replies, genuinely appreciate you've taken the time, etc, thanks.
I hadn't noticed, and read your added edit. As was said, we are just volunteers and users of WSA ourselves. Your Marketing criticisms would be best addressed to the company themselves, I'm sure: Webroot U.S. Contact Information | Contact Us | Webroot
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Userlevel 7
@rippedoff wrote:The forun is not generally staffed by Webroot employees during the weekend, however the Support system is manned 24/7. Sometimes response time by Support to a Trouble Ticket may take longer on the weekends.
I used to be able to access the support team very easily - it was painless. I've tried it recently - hopeless as I can't even raise anything at all - zero out of 10 now - I find very user non-friendly now
What problem are you currently having for which you need Support? Many times we can help resolve issues right here.
Userlevel 7
+3
@rippedoff wrote:Hello rippedoff. Webroot is in no way "abusing" customer loyalty, and a fully provided-for customer care package is more suitable for some users, and is thus provided, albeit at a higher price than the 'offers' which may be available elsewhere, it's inevitable.
Thanks for you reply. However, I don't buy that 'convenience' excuse at all - the only 'convenience' is that it 'conveniently' abuses the customer. It is a form of abuse - nothing more, nothing less.
There is never any pressure for you to renew in any particular way, and there is the opt-out service also : http://www.webroot.com/customerSupport/auto_renewal_optout.php
Benefits of Uninterrupted Protection?
- Stay protected against new threats
- Keep your security up-to-date
- Save time - we'll take care of all the details!
- Opt-out at any time
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Userlevel 7
Allow me to add on what Baldrick has said Webroot is the best malware software on the web today, backed by the best support team and staff there is. Baldrick is one of the most knowledgeable members on this forum and his advice is solid. As he mentioned you can purchase you license anywhere you wish but be careful where you go. " The old saying goes you pay what you get for" and your getting the best second to none malware protection on the web today.
Userlevel 7
+3
Just to add to the good advice and info you've been given, I feel one must clearly understand the reasons why a vendor will charge more for the convenience which the Auto-Renewal brings, which some customers find ideal. and would prefer to have, in case they forget about renewal etc. They are not too worrief if it's more expensive that way, and don't have the time or inclination to go looking for 'special offers'.
I would prefer to seek out a good discount myself, but many couldn't be bothered etc.
Most large Security Software Companies offer comparably slightly higher-priced renewals.
Let us know if you have any questions. Thanks.
Userlevel 7
Baldrick,
My post was simply my own emphasis to what you posted 🙂 That is why it is so short, just emphasizing a few of your points.
Nice post!
EDIT: If my previous post is taken as a bit rude, my apologies it is not meant to be. I merely had not yet had my morning coffee and so was just being quick and to the point 🙂
My post was simply my own emphasis to what you posted 🙂 That is why it is so short, just emphasizing a few of your points.
Nice post!
EDIT: If my previous post is taken as a bit rude, my apologies it is not meant to be. I merely had not yet had my morning coffee and so was just being quick and to the point 🙂
Userlevel 7
Hi David, apologies for sot of superceeding what you posted...I looked at my post and decide that I needed to point out the 'hassles' as clearly as possible, and was doing that in edit whilst you were posting about them...:$
Regards, Baldrick
Regards, Baldrick
Userlevel 7
To be quite clear:
- Renewals are always at the normal full price. This is industry standard, all AV's that I know of do this.
- Sometimes there are special sales/discounts that make a new purchase cheaper. This is also normal. A new purchase comes with more hassle than a renewal, but of course it is an option.
- Each customer can decide for themself if they want to take the ease of renewal, or in the event that there is currently a discount on new purchase to take that option.
Userlevel 7
Hi rippedoff
Welcome to the Community Forums.
Just to clarify...you do not need to renew via Webroot if you do not want to. You are perfectly at liberty to go elsewhere and purchase a new license at a lower than official renwal price is you want to...it is a free market so Webroot can charge what they feel is approrpiate and yo can chose to accept or not.
That said a number of users do take that path and I know it has been fed back to Webroot via our Community Manager@ .
So, if you do decide to go for a new keycode at a lower price you can just enter it into the appropriate place in the software to activate it and as a Webroot subscriber (rather than a Best Buy subscriber) it should take it and commence using the new keycode...BUT a few snippets of advice, if I may:
1. Steer clear of offers on ebay, and check that any on Amazon are sold by Amazon and not a reseller (not saying resellers are not trust worthy it is just that some are not in my experience).
2. You are posting in the Complete forum so you may well be using either or both of the Password Manager and/or Backup & Sync features? If you are then please be aware that the data held in the Cloud related to those is linked to your keycode and so if you use a new keycode (a) you will not have access to that data anymore & (b) it gets deleted after 30 days post expiry of the keycode it is linked to.
3. So to deal with 2. above you have two options:
i. Use the new keycode and Open a Support Ticket requesting Support to transfer the data from old keycode to new one...remember to provide both keycodes & email address when doing that, OR
ii. continue using the current keycode and again open a Support Ticket but this time ask Support to transfer the time on the new keycode to the old/current one...if and when yo do this with time remaining on the old keycode the new will be added to it and yo will have the number of days = old subscription balance + new subscription, going forward.
Well, I hope that clarifies the position a bit and calms what appear to be ruffled feathers? No one, least of all Webroot is trying to rip you off...if they where they would not allow what I have advised above. Persoanlly I always renew my commerical license via Webroot...true you can get some ridiculously cheap deal in places but do ask yourself before buying...is this too good to be true/what's the catch.
Anyway, hope that yo sort it out and that we see yo around in the Community in the future.
Regards, Baldrick
Welcome to the Community Forums.
Just to clarify...you do not need to renew via Webroot if you do not want to. You are perfectly at liberty to go elsewhere and purchase a new license at a lower than official renwal price is you want to...it is a free market so Webroot can charge what they feel is approrpiate and yo can chose to accept or not.
That said a number of users do take that path and I know it has been fed back to Webroot via our Community Manager
So, if you do decide to go for a new keycode at a lower price you can just enter it into the appropriate place in the software to activate it and as a Webroot subscriber (rather than a Best Buy subscriber) it should take it and commence using the new keycode...BUT a few snippets of advice, if I may:
1. Steer clear of offers on ebay, and check that any on Amazon are sold by Amazon and not a reseller (not saying resellers are not trust worthy it is just that some are not in my experience).
2. You are posting in the Complete forum so you may well be using either or both of the Password Manager and/or Backup & Sync features? If you are then please be aware that the data held in the Cloud related to those is linked to your keycode and so if you use a new keycode (a) you will not have access to that data anymore & (b) it gets deleted after 30 days post expiry of the keycode it is linked to.
3. So to deal with 2. above you have two options:
i. Use the new keycode and Open a Support Ticket requesting Support to transfer the data from old keycode to new one...remember to provide both keycodes & email address when doing that, OR
ii. continue using the current keycode and again open a Support Ticket but this time ask Support to transfer the time on the new keycode to the old/current one...if and when yo do this with time remaining on the old keycode the new will be added to it and yo will have the number of days = old subscription balance + new subscription, going forward.
Well, I hope that clarifies the position a bit and calms what appear to be ruffled feathers? No one, least of all Webroot is trying to rip you off...if they where they would not allow what I have advised above. Persoanlly I always renew my commerical license via Webroot...true you can get some ridiculously cheap deal in places but do ask yourself before buying...is this too good to be true/what's the catch.
Anyway, hope that yo sort it out and that we see yo around in the Community in the future.
Regards, Baldrick
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