Happiness - is a 2 year subscription

  • 19 October 2014
  • 33 replies
  • 222 views

Userlevel 1
A 2 year subscription is the same overall total price for both new and existing customers  :)

 

.....just renewed so covered for another 2 years :)

33 replies

Userlevel 7
Hi Alan

 

Just to support what David said in his last post...there is much fun to be had, much knowledge to be exchanged and picked up, etc., in this Community and hopefully you will find some time to partake in some measure.

 

Regards, Baldrick
Userlevel 7
I hope we do see you around...  If you have any questions, problems, or just want to chit chat about non Webroot techie stuff, whatever.  We like to have a bit of fun on non WSA related stuff too.

 

Cheers :)

 

David
Userlevel 1
That's me covered for another 2 years.  :)

 

Thanks to eveybody - and I do mean everybody - that's replied on this thread for taking the time and for your help.  :)

 

I hope to see you around here from time to time.

 

Best Regards

 

Alan
Userlevel 7
@ wrote:

HI David,

 

Firstly, many thanks for the technical advice re how to 'unseat' a device and change to a new replacement one.  I will do just that.  :)

 

Secondly....   very gracious of you to say but good heavens no, I feel that I didn't explain myself very well, so really my fault for which I can only apologise.  If there's one thing I can beat anybody at it's that I will always have more faults than whoever I'm dealing with - that's a competition I can win  :)     Very good of you to say but in faults I had about 90% to your 10%.

 

 

Thirdly......   not sure if you're familiar with the UK tv programme "Would I Lie To You" and if you tried the YouTube weblink.  Its possibly my favourite tv programme - always lighthearted and and often a right good laugh, 30 mins of don't care about anything else tv.  I tend to switch off soon as politics or soaps come on but love wildlife/nature programmes and lighthearted commedy like WILTY  :)

 

 

 

 

 

 

 

PS: always did want to be santa

Dear Santa, 

 

(Wow..I never thought I would start a note with that again at the age of 40+ ROFL!!!)

 

I have not seen that program, but I think I should look it up.  I am a fan of many UK/BBC programs actually...  Thanks!  I think I can probably use "30 mins of don't care about anything else tv."

 

Fault isn't to be discussed... all that matters is we have resolved things, and I am quite happy at that.

 

I hope to see you around on here... and might I bring your attention to some of the lighter fare of the Community on the Non-Techie board, such as THIS for example... The longest running thread here with the most replies.  
Userlevel 1
HI David,

 

Firstly, many thanks for the technical advice re how to 'unseat' a device and change to a new replacement one.  I will do just that.  :)

 

Secondly....   very gracious of you to say but good heavens no, I feel that I didn't explain myself very well, so really my fault for which I can only apologise.  If there's one thing I can beat anybody at it's that I will always have more faults than whoever I'm dealing with - that's a competition I can win  :)     Very good of you to say but in faults I had about 90% to your 10%.   Anyway, no worries mate.  (....where's a 'thumbsup' smiley when you want one)

 

 

Thirdly......   not sure if you're familiar with the UK tv programme "Would I Lie To You" and if you tried the YouTube weblink.  Its possibly my favourite tv programme - always lighthearted and and often a right good laugh, 30 mins of don't care about anything else tv.  I tend to switch off soon as politics or soaps come on but love wildlife/nature programmes and lighthearted commedy like WILTY  :)

 

 

 

 

 

 

 

PS: always did want to be santa
Userlevel 7
@ wrote:

 

 

Only one thing - if I may ask a small technical query - if its fairly likely that at least one of the machines covered is replaced within the 2 year period, I assume its possible to change over each affected machine without incurring exceeding the machines limit, and if so how is this done, how easy and practical is this.

 

 

 

Hello there :)

 

First of all:

 

Yes, it is possible to change over a license seat from one machine to another.  It is usually very easy...  Just uninstall WSA from the old machine WHILE connected to the internet.  This will release the seat for use.

 

In the event for any reason that either the license seat does not 'unseat' or you cannot uninstall while connected to the internet, you can also manually 'unseat' a device from within the Online Console.  Simply click on PC Security, click on the undesired machine, and then Commands.  You can use the Deactivate command to unseat the license by force.  Note that this will also send a signal to the undesired machine in the event it does get connected to the internet.  The moment it connects, POOF, WSA just plain dissapears.  Instand uninstall.  Kind of cool really LOL.  I do suggest you do not use the Deactivate command for a device that you may want to re-activate onto the license... it can be done but can be a bit more stubborn.

 

Secondly:

 

 I know yesterday we got off onto a bad foot...   I am not going to lay blame, it could very well have been that I was a bit hasty or heavy handed.  You and I have exchanged PM's regarding this, but I wanted to put forth a public apology for the situation.  I am glad you are still with us, and that we can continue on with a better footing.  For that, I thank you.

 
Userlevel 1
Hi Ssherjj

Hi Jasper

 

Thanks for your empathy, much appreciated.

 

However, I was looking for a practical way to keep with Webroot and I think I've solved the conundrum.....    a 2 year subscription, the first and second year is a bit different but the overal total for the 2 years is the same for both new and existing customers.  So that's super.

 

Only one thing - if I may ask a small technical query - if its fairly likely that at least one of the machines covered is replaced within the 2 year period, I assume its possible to change over each affected machine without incurring exceeding the machines limit, and if so how is this done, how easy and practical is this.

 

 

As an aside......     and a bit of light entertainment (not sure if this is allowed here exactly i.e. should it be on another part of the forum).......     I can heartily recommend the tv series "Would I Lie To You" (WILTY) and there are many YouTube clips and parts of episodes.......    Here's one being WILTY Series 4 Episode 3, and about 7 mins 30 seconds in the one where Kevin Bridges read out a card proclaiming....   "I once accidentally bought a horse"  - its hilarious - but is it truth or lie?  :)

Hope this doesn't contravene something - if so please delete, thanks - anyway here's the Weblink:   http://www.youtube.com/watch?v=nkCdzNDP8CY

 
Userlevel 7
Personally I do not like associating the word 'ripped off' with Webroot's pricing because they in all honesty offer a price, it is take it or leave it.  And if one leaves it , gets a new keycode cheaper elsewhere then Webroot, unlike some others I will not name do allow/assist the user in using the cheaper keycode, i.e., adding the time to existing licenses, moving data between keycodes where applicable...if requested...and that is honest.  If they did not allow this then I would be the first to shout 'rip off'.

 

Just my twopennies worth...for what it is worth.

 

Baldrick
Userlevel 7
Badge +54
It goes without saying really if we see an identical product cheaper somewhere we will get it because none of us likes the feeling of being ripped off with anything.
Userlevel 7
Badge +62
@ wrote:

Just to let you know, we have received this same feedback from several users.  I've passed it along to the folks who set the pricing, and they are looking into whether this needs to be changed.  Personally I'm with you - I'd rather buy a new keycode at a discount than renew at full price.

Hello Webrooters,

 

I personally would go for the less expensive or discounted version for sure!! Money is tight these days!!
Userlevel 7
@ wrote:

Just to let you know, we have received this same feedback from several users.  I've passed it along to the folks who set the pricing, and they are looking into whether this needs to be changed.  Personally I'm with you - I'd rather buy a new keycode at a discount than renew at full price.

Me too 🙂  I know alot of users who prefer to renew regardless of price just to keep it easier too though.
Userlevel 7
Badge +56
Just to let you know, we have received this same feedback from several users.  I've passed it along to the folks who set the pricing, and they are looking into whether this needs to be changed.  Personally I'm with you - I'd rather buy a new keycode at a discount than renew at full price.
Userlevel 1
Hi Baldrick,

 

Not what I'm saying at all.  I agree that it's very much "standard fayre" that companies do have the marketing strategy you mention - agree 100%.  That's not what I'm pointing out.  What I'm actually saying is that - neverthess - there is a current trend by certain companies (they aren' t small) that are recognising the disdain held by a signifcant proportion of the polpulation and that;s why some are currently spending millions of pounds on high profile tv advertsing campaigns e.g. one with a cartoon depicted restaurant scenario and a customer having special offers put on a plate - only to be immediately taken away by the waiter as being 'for new customers only'..... then the advertiser concerned stating that they are different and that they offer the same special offers to existing customers.  There is another one, just recent, whereby RBS have jumped onto this bandwagon with a broadly similar promise of offering the same deals to new customers as new ones.  I'm not saying there aren;t still those that use the marketing strategy you mention, I'm merely pointing out that - nevertheless - there is a current trend by some companies whom have clearly recognised the disdain which a signifcant proportion of the population recognise, that was all.  It seems that you're taking something quite innocent as being something a million times more than what I was really meaning.

 

I'm a bit puzzled by the apparent partisan aspect and thanking others for support - good to see mates support each other - but really there is no argument, none at all mate.  As far as I'm concerned we're all on the same side. :)

 

At the end of the day I'm an everyday bloke that simply wanted to renew a subscription, that were all.

 

All the best.
Userlevel 7
Thanks for support my point, David...what you say perfectly ilustrates the 'non ripp off' approach of Webroot when compared to others.

 

Regards, Baldrick
Userlevel 7
@ wrote:

Completely disagree with you analysis of the UK market...all these technologies companies do it the same way and will no doubt continue to do so...and I work for one.

 

Anyway...bottom line is that Webroot is not ripping anyone off...and indeed by the very fact that they offer the service that I mentioned in my original reply to you, i.e., transfer time from a cheaper renewal or purchased keycode, than the one they offer, to the original keycode so that the user is not inconvenienced, when they could refuse to do that...is a testament that they are not looking to rip anyone off.

 

All the best to you to, mate.

 

Baldrick

The last I heard about Norton 2015 is that they DO refuse to do that Baldrick.  Those who purchased a one year Norton 2014 even a day before the rollout of 2015 must now pay FULL price of the 2015 in order to use it.  No refunds on the 2014, no automatic upgrading, nothing.  Pay up in full or dont play.

 

 
Userlevel 7
Completely disagree with your analysis of the UK market...all these technologies companies do it the same way and will no doubt continue to do so...and I work for one.

 

Anyway...bottom line is that Webroot is not ripping anyone off...and indeed by the very fact that they offer the service that I mentioned in my original reply to you, i.e., transfer time from a cheaper renewal or purchased keycode, than the one they offer, to the original keycode so that the user is not inconvenienced, when they could refuse to do that...is a testament that they are not looking to rip anyone off.

 

All the best to you too, mate.

 

Baldrick
Userlevel 1
Hi shorTcircuiT,

 

I'm aware of the marketing you mention as being long established, I was in fact referring to a recent trend in the UK at least whereby large corporations have broken away from that style of marketing and deliberately branded/identified themselves  as being 'different' and no longer indulging in that style of marketing - by showing loyal customers being rewarded every bit as much as new ones - and there are a number of large corporations that have jumped on this bandwagon and new trend away from that style of marketing.  I had hoped to steer WR in that same positive direction.

 

Anyway, I tried to be helpful, polite, helpful again, constructive, and helpful again.  Clearly my best efforts didn't work and in your own case would appear to have taken me as the complete opposite. Those who know me would know I'm the first to help anybody and a couple of years ago now was nearly run over by passing cars and trucks as I tried to help an elderly couple that had just crashed their car at a busy intersection - I was the only one to stop and help. I also hate any form of conflict and would request that all posts by me are deleted in their entirety and that my membership etc is entirely erased/deleted. Thanks and best of luck for the future to Webroot and to all on this forum
Userlevel 1
Hi Baldrick,

 

You misunderstood me - I was talking about a trend in the UK whereby large corporations in their main advertising in high profile tv advertising campaigns they have specifically gone against the marketing you mention, i.e. they have recognised that there is a groundswell of opinion away from that style of marketing - that's what I was referring to - yes there are many (nearly all) that have gone down the marketing road you mention - but in the UK at least there is a current trend by large corporations to advertise that they have changed and broken away from that style of marketing - that's why I said it isn't an isolated viewpoint - i.e. large corporations in the UK have done their homework and committed millions in tv advertising to it.  All the best mate.
Userlevel 7
Hey @ I do not know about over on your side of the pond, but it is extremely common practice on this side for companies to offer discounts, sometimes steep ones, but ONLY for new customers.  

 

In fact, many of the telephone landline and cell providers routinely do this, on an every day basis.  Pay close attention to the TV ad they are running with the great "Temporary price reduction" or "Sales Event" or "Special Discount Event" and if you read the fine print at the bottom of the screen almost every single time you find wording specifying the discounts are for NEW subscribers ONLY.  Those who have been a subscriber in the past 12 months or so and changed to a different provider are also commonly excluded.

 

Just saying.... you are quite right and there is NOTHING strange or unique in terms of Webroot's renewal pricing policies.  

 

 
Userlevel 7
Hi rippedoff

 

No, am afraid that I believe you are very mistaken when you say "It isn't somehow one isolated out of touch viewpoint"...this has been happening long before Webroot was even founded as a company.  I can remember being able to purchase a new version of Norton AntiVirus (when it had the picture of Mr Norton on the box) for under half the price of the renewal offered by Symantec.  And I believe that I could say the same about Dr Solomon (which was bought by McAfee) and Kaspersky, to name but a few.

 

Webroot is most certainly not leading this approach or influencing other corporation to adopt that sort of marketing.

 

Respectfully, I think that you need to do a bit more research before expounding such views, to make sure that they are correct.

 

Regards, Baldrick
Userlevel 7
Personally, I know fully well what is meant by the problems with the texted word rather than the spoken: lack of intonation.  However, I am equally positive the OP in this case knows EXACTLY what I mean by "Kill the Mood", as written in the Community Guidelines.

 

Comments, suggestions, complaints are of course welcome here, customer feedback is extremely important.  But there is a line that can be crossed between constructive complaints and violation of the Guidelines.  This thread has at times been very close to violating the Guidelines, and if it does I will not hesitate to edit or remove any and all posts within this thread.

 

Yes... some of us DO have the ability do edit and remove posts.... and we are very restrained in using that ability.  We will not hesitate to use it however if the line is crossed.

 

Cheers 🙂
Userlevel 7
Badge +56
So why do you feel the need to get the last word!

 

TH
Userlevel 1
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Userlevel 1
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Userlevel 7
Well, rippedoff, that is indeed your perogative and I wish you luck in terms of finding a product that provides you with the protection that WSA affords AND does not cross your very particular sensitives about marketing...which I respect as they are yours and you are wholly entitled to them...having said that I very, very much doubt that in the final analysis you will find any comapny providing a top flight security application that is not working /marketing in the same way.

 

In reality Webroot is way behind the curve when compared to some of the bigger companies in this market (which I will not name so as not to start a polemic).  In addition, if you closely look at any technology-related industry I think that you will find that very much the same occurs everywhere...after all the reseller selling WSA other than Webroot do not only sell WSA at a lower than renewal price from the manufacturer...and I will leave it at that.

 

If your main gripe is an inability to/a feeling that you cannot express yourself to the right people in Webroot then let me pimg our ever excellent & helpful Community Manager @  (no doubt enjoying a well earned weekend away from work...;)) and see if he can bring his mega powers to bear in terms of either transmitting your views/feedback to the right persons within Webroot or perhaps even putting you in touch with the right audience for your views/complaint.

 

If you can be aptient and awit the new week lets see what that may bring; hopefully sufficient to persuade you that you are best with Webroot, when this is reviewed calmly and objectively.

 

Hope that helps?

 

Regards, Baldrick

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