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having trouble getting ito my account

  • 16 November 2012
  • 2 replies
  • 35 views
S
hello all ,
 I hope some one can help . I had to reinstall my whole computer  &  now I cannot  find a place to download the webroot tool bar  again.  Does anyone know where to go for it ?? please help . I think if I can get that back I will be able to get into the console , which is the other item I am having trouble with . Every time I sign into my webroot secure anywhere it just logs me out.
 thanks for any  words  or links of wisdom .
[email removed by Admin for security]
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Best answer by JimM 16 November 2012, 18:10

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2 replies

Cat
Userlevel 7
Badge +4
Hey Sarah, 
 
Sorry for the trouble! One of our Community Support team members will take a look at your account and get back to you within 12 hours.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New to the Community? Here's tips for getting started.
JimM
Userlevel 7
It looks like registration was never completed.  Please go to my.webrootanywhere.com and choose to Sign Up Now instead of trying to sign in.  Once you complete registration, you should be able to get into the console.  Once you're in the console, click your email address at the top right and choose "Downloads."  The next page that appears will have a download link on it.
 
Please let us know if you're still having any trouble registering.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///

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