Best answer by GeorgeH
Please log in to your online account and go to the passwords area and see if that section loads correctly. If it does not load, please let me know. If that section does load correctly, please follow the steps below to reinstall the toolbar.
1. Download and save the installer to your desktop using this link:
2. Double click the toolbarfix.exe file to launch the installer
3. Follow the prompts until the window displays “Process reports success. Please restart your browser if it is open. Done!”
4. Press the Finish button.
At this point the toolbar should be installed to supported Firefox and Internet Explorer browsers. If necessary please restart your browser to see the toolbar. It will be a small grey W until you log in. After login the button turns green.
Please let us know if you need any additional assistance.