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How do I removed "Centrally Managed" computer to User managed?

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How do I removed "Centrally Managed" computer to User managed?
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Best answer by shorTcircuiT 1 October 2015, 15:08

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Ssherjj
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Great @tmillerok ,

Would you mind letting us know if this issue is resolved by the Webroot Support Team? I'm curious to what they say and as it could help others...if you get a chance. 😊

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
T
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Yes I am set as admin in console. 

Ssherjj
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@tmillerok Please continue with Webroot Support. My Account Consoles show User Managed when hovering over the Mac icon witrh my mouse.

 

Also are you set as Administrator by chance in your User Account? Just wondering…

 

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
T
Userlevel 1

@tmillerok & @TripleHelix 

Please have a look here. https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm

 

Note: Coming soon: Mac Security will be included in the SecureAnywhere management website.

Ok, so does that mean I can’t change my MAC to user managed?  This is the screen I get when I try.

 

Ssherjj
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I just noticed here when I hover over the green checkmark for the Mac it states “This Computer is User Managed”

 

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
Ssherjj
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@tmillerok & @TripleHelix 

Please have a look here. https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm

 

Note: Coming soon: Mac Security will be included in the SecureAnywhere management website.

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
Ssherjj
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Thanks @Ssherjj  it’s not like the one for PC!

 

 

Yes it is different now...

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
TripleHelix
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Thanks @Ssherjj  it’s not like the one for PC!

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
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@tmillerok  & @TripleHelix 

 

This is what I am seeing on my Online Account Console.

 

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
TripleHelix
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@tmillerok & @TripleHelix , I'm not at my iMac right now but I will be as soon as I get a chance to see what Configurations that I have... 


How about from the Online Console for Mac’s?

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
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@tmillerok & @TripleHelix , I'm not at my iMac right now but I will be as soon as I get a chance to see what Configurations that I have... 

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
TripleHelix
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Let me ping a couple of Webroot Mac users to see what they say but yes contact support! @Ssherjj  @ProTruckDriver 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
T
Userlevel 1

Hello @tmillerok  it’s almost a 5 year old thread so have a look here for more info: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/EditingPCSecuritySettings.htm%3FTocPath%3DUsing%2520PC%2520Security%7C_____3

 

Set it to: User Configuration — Security settings are controlled by the main interface on the computer.

 

Thanks,

I have  MAC and these settings don’t show under the settings for the MAC.  I see ability on the windows machines though.  I went ahead and opened a ticket.  Thanks anyway :)

TripleHelix
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Hello @tmillerok  it’s almost a 5 year old thread so have a look here for more info: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/EditingPCSecuritySettings.htm%3FTocPath%3DUsing%2520PC%2520Security%7C_____3

 

Set it to: User Configuration — Security settings are controlled by the main interface on the computer.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
T
Userlevel 1

I want to do this with a centrally managed MAC and I don’t see the talked about option at all?

shorTcircuiT
Userlevel 7
Awesome!  Again, I am sorry I forgot you had to hit edit to get the drop down.  I don't go into it every day and forgot about that!
 
Glad we have it sorted out, and I hope you visit here again if you have any questions, or just to sit back and read 🙂
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D
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Yep, that was it.
Thanks so much.
Dave
shorTcircuiT
Userlevel 7
It should have the option at the bottom of the About tab, the "Security Setting".  My deepest apologies.. you have to click the "edit" link in order to get the options.  Sorry about that!
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D
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This is what comes up.
(about) (Scans information) & (command) tabs.
 
shorTcircuiT
Userlevel 7
Hello there, welcome to the Community!
 
  • Log into the Account Console
  • Click PC Security
  • Click the PC that is having the issue
  • At the bottom of the details window, use the drop down to change to User Configuration
  • Click Save
  • You may need to reboot the computer for this change to take affect.
 
I hope this helps!
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)

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