Best answer by BurnDaddy
Kennytan DID contact support first. It was only after they snubbed him that he ended up here seeking help, like so many others users do when renewing.
As for the situation Kennytan is in, I have no problem helping, however I would prefer these requests be made with support, or that they simply renew if possible. Goal here being that the Community doesn't turn into a ticketing system for this sort of scenario.