Best answer by BurnDaddyView original
Best answer by BurnDaddyView original
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If you have a new keycode, you can activate it as follows:
For Windows PCs http://sw.nohold.net/Webroot/Images/windows_7_start_button.png.
Or Call https://tel:18666124268
Thanks for the quick response, but I think I wasn't clear enough. We are using the current subscription on several computers that are located at different locations. I remember doing what you suggested last year and it cause two problems. First, the NEW keycode replaced the existing one on only the one computer in which I entered it into the the My Account section of the popup window that you referenced. In essence, only my computer did had the new keycode. That presents a problem because one of our other computers is my 88 year-old grandmother's and I'm not currently physically near where she lives and so I wouldn't be able to manually enter the code into her computer for at least another few weeks. And, that presents the second problem. When I've manually entered the number into the My Account section of the Webroot popup console window, I lost the remaining days on my existing subscription. I remember Webroot being able to do something on their end that allowed us to keep our existing subscription's keycode and simply ADD the new subscription's days to it. Do you know how that can be done?
Sorry for the misunderstanding. The best way to fix this is to call Webroot Support and they can help you with these issues. You might be on hold for a little while but they will eventually answer. This needs to be done on their end.
Hope this helps somewhat?
Anyone else have any ideas. Upon doing a search on this, I found several online Webroot reps who said they could do such a thing, and that all that was needed to be done was to PM them the old and new keycodes.
I am sorry to hear that. They must of changed this policy as before Webroot Support would add the remaining days to your subscription. What a darn shame.:@
I would Submit a Support Ticket and try doing that to see if they refuse you as well. It couldn't hurt...
I really appreciate you trying to help. To answer your question, no, Webroot hasn't changed their policies. The rep claimed that they've never done what I've asked. Yet, after opening a support ticket (per your suggestion), I saw that they were able to do this for me last year. What I find revealing, at least as far as Webroot's "commitment" to customer satisfaction, is that they are now claiming that I am mistaken and that they've never offered this service. However, it is clear that they have, and that they have done so recently (as evidenced by Webroot reps doing so in these very forums).
All I can do now is hope one of their more honest reps comes along and reads this.
I have been on this Forum since 2013 and I have seen where Webroot Support has added days to ones subscription. So I do not know why this has changed.
Lets see if our Administrator or Moderator can assist here when they get a chance?
One minor change, please. What I was trying to do was NOT add the 20 days of my existing subscription's keycode to my new keycode. But instead, I was trying to have the new keycode's days added to the existing one so that I do not have to manually change the keycodes in all 4 of my covered computers. Are you able to do that?
Thanks, you were very helpful. And, lightning quick replies as well!!!
Have a good day
i just bought 3 keys for the security internet complete. I contacted customer support and they refused to merge the keys for me. Can someone at this forum do it? I have read this and saw JP was able to help someone with the same issue. Is he still able to do it for me?
Sorry that you are having this problem. Let me ping
I understand the argument that Webroot wants people to renew through them. But unless their pricing becomes far more competitive and rewards faithful users, that's not going to happen for many, myself included. Instead, I feel that that the current, ambiguous process of renewal confuses and alienates more customers than it attracts and I hope that Webroot will address this issue in the future and, hopefully, streamline the process for the benefit of all.
As for the situation Kennytan is in, I have no problem helping, however I would prefer these requests be made with support, or that they simply renew if possible. Goal here being that the Community doesn't turn into a ticketing system for this sort of scenario.
Kennytan DID contact support first. It was only after they snubbed him that he ended up here seeking help, like so many others users do when renewing. 😉
This year I logged on to my Webroot console first at "https://my.webrootanywhere.com" and under "Keycodes" I added the new serial key a couple weeks before my older key expired. Whenever you are adding a new code it gives you the option to check/uncheck whether you want a new console for the new keycode. I wasn't sure so I left it unchecked (as in "no thanks") as I've always done in the past. I then saw the new code was added to my list of keycodes and under "Days Remaining" it would say "365 (Not Activated)". Ok, I thought to myself, so when the time comes I'll try and activate it.
My old key expired yesterday so I brought up the Webroot control panel (not the URL link but the actual program on my pc), went to my account settings and added the new serial code in there as well and activated it. It took it successfully which was great; so far the software portion on my pc is good to go.
I then tried checking my online Webroot console (https://my.webrootanywhere.com) and looked under "Keycodes" but my new serial key still said days remaining was "365(Not Activated)". But it turns out that you just have to give it a few minutes to sync because when I checked again later it finally said days remaining was "365 (May 11 2019)". After that everything was working again with no hiccups at all. I was elated to have finally figured it out! ...or so I thought.
Today, it turns out that now my Password Manager says my account is deactivated and won't let me log in to use this feature. Everything else is working except for PW manager. *Sigh* Time to contact Webroot Support... :P
Note to self:
Next year I will try, for the first time, to checkmark that box when adding a new keycode to create a new console for it as well. Maybe that will be the golden ticket to being able to renew solo without needing to call for anyone to come to my rescue.
Anyway, just posting this in case other webroot customers may be able to find it useful and also as a way for me to revisit my comments next year to help me remember the steps that I took in the renewal process (my memory is not that good). Good luck to the rest of you and happy trails!
Am afraid that you will never achieve you goal because if one use the Password Manager and/or Backup and Sync then one must understand that the data stored in the Cloud that relates to these is in fact keyed by on a number of parameters one of with is the KEYCODE activated at the time the data was stored.
So, if you change keycode, i.e., a 'pseudo' renewal rather than really renew when the same keycode is retained, you will need to contact Support so that they can manually transfer the data between keycodes. As far as I am aware there is no automated way of achieving this.
Same here.... Just left a post myself that stated this..
Been with Webroot for over 6 years now. I have done this now each time. I was told this round though to call Sales... Which I did and told they don't add time to current keycodes. Said yet they have, done it many time.. reply was "no we haven't, never have... yet I wont argue with you about it"...
he wasn't being rude, just matter of fact attitude. Anyways, I take great dissatisfaction from this. As said this has been done so many times and the reason why I stay with webroot as the ease of it as some systems on my 5 license aren't easily accessible. So I ask, is there anyone that can do what has been done 5 or 6 times already without an issue. All has been great in the past with this very issue until now. Thank you and I look forward to y our reply.