How to report a fake alert that Webroot did not trap?

  • 30 April 2018
  • 2 replies
  • 669 views

Userlevel 1
It's great that I haven't ever had this problem before.
One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task. 
But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before.
Is there a user guide that I haven't found yet?
Thanks,
TimC

2 replies

Userlevel 7
Badge +32
@ wrote:
It's great that I haven't ever had this problem before.
One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task. 
But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before.
Is there a user guide that I haven't found yet?
Thanks,
TimC
Hello,
 
Typically these are web based, and from what you are describing it sounds like it was in this case. You can submit a Change Request for the URL here: https://www.brightcloud.com/tools/change-request.php
 
You could also Submit a Support Ticket
 
Thanks,
 
-Dan
 
Userlevel 1
OK. Thanks!
TimC

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