It's great that I haven't ever had this problem before.
One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task.
But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before.
Is there a user guide that I haven't found yet?